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- Central Virginia
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- 2019 CX-5 Reserve
What a nightmare.
2017 CX-5 Soul Red Crystal Metallic
- Thread starter heatherrae
- Start date
What a nightmare.
That's exactly what the dealer said, so I assume so. I did ask why it's going to take so long, he said it's because they'll be pulling off all the body panels for the repaint. Perhaps because mine is the second car they're repainting, maybe they will be able to do subsequent vehicles quicker.
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- 23 CX-5 Premium
What they'll no doubt do is remove all of the trim items as well as lights and black plastic cladding. That's the way a quality shop will do it (rather than masking) in order to get a superior result. That's why it takes a while. 3-4 weeks? Maybe not that long!
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- Central Virginia
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- 2019 CX-5 Reserve
I just noticed that statement.
Do you know what she meant by that? Do you think Mazda working on this as a global problem?
I have been ready to pull the trigger on a CX-5 and this paint issue has me stuck. If I thought they were going to fix it, I'll hold off until the 2019s come out.
SweetPete - good luck on the repaint!
BaseballGrassGy, we too spoke to a Lexi. We were told she was the person handling all of the paint cases. It was a frustrating phone call. She didn't seem to listen to what we were saying and literally talked over the top of us. She said that Mazda would take care of it, but when we tried to ask questions about the warranty she made the comments "there are never lifetime warranties". She went into great detail about how Mazda would not cover door dings, etc. (we're not asking them to). Our concern is that they are only willing to paint basically the front half of our car because that was what was showing chips only 2 months and 2500 miles into it. It only seems logical to us that the rest of the car will eventually show additional damage especially since we haven't been through a Minnesota winter which involves a lot of sand and salt on the streets that get kicked up on the sides of the car. Her answer was that they have found most of the wear to happen in the first year or so. It was a weird call.
The other hard part is that nobody from Mazda seems interested in following up with us. We are doing all of the calling trying to get answers. Just to get to talk to Lexi, we had to call the customer service rep supervisor, schedule a time, then at the time of the appointment we had to call the supervisor back and she transferred us to Lexi.
Avoidin' Deer - I don't know what to say about what she meant. She just said that they were meeting weekly on the paint issues. As far as getting one now or waiting, all I can say is we have a 2018 and we have paint issues.
BaseballGrassGy, we too spoke to a Lexi. We were told she was the person handling all of the paint cases. It was a frustrating phone call. She didn't seem to listen to what we were saying and literally talked over the top of us. She said that Mazda would take care of it, but when we tried to ask questions about the warranty she made the comments "there are never lifetime warranties". She went into great detail about how Mazda would not cover door dings, etc. (we're not asking them to). Our concern is that they are only willing to paint basically the front half of our car because that was what was showing chips only 2 months and 2500 miles into it. It only seems logical to us that the rest of the car will eventually show additional damage especially since we haven't been through a Minnesota winter which involves a lot of sand and salt on the streets that get kicked up on the sides of the car. Her answer was that they have found most of the wear to happen in the first year or so. It was a weird call.
The other hard part is that nobody from Mazda seems interested in following up with us. We are doing all of the calling trying to get answers. Just to get to talk to Lexi, we had to call the customer service rep supervisor, schedule a time, then at the time of the appointment we had to call the supervisor back and she transferred us to Lexi.
Avoidin' Deer - I don't know what to say about what she meant. She just said that they were meeting weekly on the paint issues. As far as getting one now or waiting, all I can say is we have a 2018 and we have paint issues.
Lexi was the rep communicating with us as well -- so it now makes sense that she's the primary contact regarding paint issues. She was super responsive for the first week or so and communicated with my local dealer for pictures. I sent her a couple follow-ups shortly after and she didn't get back to me for about 10 days -- after I'd already scheduled the appointment and dropped it off at my dealer. She apologized, but I was like whatever...you've served your purpose. My dealer has had our car for almost 2 weeks. They've not been good about updates other than to tell me it'll be a "few more days" each time I call. The last time we talked was Monday, and they said it should be done by Friday (tomorrow). Guess we'll see if I get a call...I'm not holding my breath
By the way, I also confirmed they'll only be repainting panels that show visible chips and then "blending" with adjacent panels. Better than just the hood (which is originally what they wanted to do), but obviously not the full repaint I think we all deserve.
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- Central Virginia
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- 2019 CX-5 Reserve
It makes me angry to hear of people going through this stuff with brand new vehicles. I would be beside myself.
For those of us on the fence, we can assume there will be no formal announcement that changes have been made to remediate this problem at the factory, because doing so would imply a formal admission that a problem existed in the first place. And it doesn't sound like there will be ownership of this being a universal issue...just inferences and rumors that no one has had a bad experience recently.
BaseballGrassGy
Member
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- Mazda CX-5 Touring
Today (8/23) is Day 38. No word on the status of our car.
"Beside myself" does not begin to address my resentment towards Mazda. Anyone that reads through 30 pages of this message thread and is still considering buying a Mazda is not paying attention...
"Beside myself" does not begin to address my resentment towards Mazda. Anyone that reads through 30 pages of this message thread and is still considering buying a Mazda is not paying attention...
I too have been conversing with Lexi, but only via email. On another note, 2 ideas that don't seem to have been brought up yet are (1) alerting as many paper and online automobile magazines/blogs about Mazda's paint problem and (2) "class action". Anyone have any thoughts on this?
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- Denver, CO
Curious if the Machine Grey folks have issues?
Otherwise pretty sure the other colors are fine as they don't have the same paint process as SRC.
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- State of Jefferson
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- 2017 CX-5 GT AWD+
Both excellent ideas. Is there a lawyer in the house?
mohammadsp
Member
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- Dodge Neon
I'm about to pull the trigger in the next few days but reading these last few pages keeps me away from doing so at the moment!(uhm)
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- Central Virginia
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- 2019 CX-5 Reserve
Some Machine Grey folks have said they are having this issue, but as we all know, the prevalence depends on the number of each color sold. And others with "normal colors" (such as black) have said that their Mazda paint has chipped way more than other cars they have owned driving the exact same roads, but those have been over time, not "dozens in months."
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- Central Virginia
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- 2019 CX-5 Reserve
Same here. I have a good price at a local dealer, and have spoken with a detailing guy across the street from them to immediately install film and possibly protective coating. But I hesitate....which is fine. It's not as though we're buying a pair of shoes.
Edit to ramble: When I started this journey, I was looking at used Hondas and Toyotas. Their high resale prices caused me to look at buying new. I almost bought a new Honda CR-V and my brother (a mechanic) said "Those 1.5L turbo engines are new technology. You sure you want to do that?" So I started researching. I found out that those engines and the Honda 2.4L in prior year Civics have significant issues with oil dilution...gas getting into the crankcase and diluting the oil. This has been an issue in some Direct Inject engines, is more common in turbos, and seems to be a larger issue in Hondas (which could be due to sheer numbers sold).
Honda's response to that issue has been no better than some of Mazda's responses to this red paint. Honda says "It won't hurt the engine. Cut your oil change interval to half the recommended mileage." There are the same horror stories on Honda forums of dealers blowing off owners whose drained oil looks like black water...and it only got noticed by those who do their own changes. Had I not researched, I would already have bought one of those and not looked at the Mazdas (and wondered why my dipstick always shows 1/2 quart over-filled and the passenger cabin smells of gas).
So no matter what you look at, it seems that there are issues...some are way more significant than others. As others have pointed out, if you think you can trust American, look at GM's ignition switch issues.
Heck, if you research these Direct Inject engines in general, you'll scramble for ways to afford a Port Inject or the hybrid Dual Inject...which are more expensive and more complicated. And all of THAT is driven by Federal CAFE standards.
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- Denver, CO
Precisely. My black is in pretty bad shape on my hood, but that's after 5 1/2 years.
mohammadsp
Member
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- Dodge Neon
Yeah, but I might actually go for the white instead. White seems to be the safest option for now
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- 2021 CX-9 Sig
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- 2021 CX-5 GT
Actually, the safest option is the silver. I would also recommend getting a clear coat put on the car - no matter what the color.
