I consider them as shady as the finance person pretty much forced us to buy the extended warranty in order to be 'qualified' for the 0.9% APR when knowing our credit was pretty good already. I bought the warranty anyways, thought I can cancel it later if I really don't think I need it.
Most of my negotiation was done through email also. But still not good dealership as I went to Fremont Mazda, showed them the damn email, told me the prices were not reasonable. At first, I pretty much wanted to get the Touring w/o Bose & Moonroof package since the OTD price on that car was low and seems like a pretty good deal. When I went there, they told me they don't have the car, would not get it from any other dealer. So I ended up asking for the Bose & moonroof package version and they finally told me they will get the color I want from another dealer. They never specify where the car was coming from so I assume it was hauled/tow truck bed to Fremont. Apparently that wasn't the case. Was driven from Maita Mazda (Sacromento). Totally unsatisfied with the mileage on the car and the paint chip but they didn't do much about it besides 'repairing' the bumper which in this case was not good either. They then threw in all weather floor mats and a keychain, but instead of the keychain (since they forgot to order it), they gave me a tank of gas. Took forever to get the mats in and never received a call, had to drive up there again to check on it and they totally "forgot" about it.
Yeah, every time you go to Fremont Mazda, they're usually outside smoking or just doing nothing productive. I didn't get a tour either, didn't ask me much, just handed the keys to me and told me to go when I first inspected the car (before leaving it to them to repair). Second time, same thing, just gave me the key and told me to go, you're all done lol.
