Okay let's clear something up here.
You bet your there is such thing as 0W20 non-synthetic oil! And you can bet your ass it is Mazda certified! We don't use cheap oil since we get constant shipments of oil drums to our dealer specifically for Skyactiv cars. It's not like we call up AutoValue(AutoZone in US?) and ask for the cheapest crap on their shelf...And we use this for all our 2.0L and 2.5L Skyactiv cars, unless requested otherwise by the customer(the 5,000mile/8,000km interval doesn't change either way). I verified with all of our techs, 4 of which are master techs, who've worked at Mazda for at least a decade, that this is the correct oil and is NOT synthetic and is the right type, though I did look like an idiot asking.
I sure as hell value my job and love being a service writer but pity the fool who thinks my job is at risk by posting this. My service manager tells customers about common dealer screw ups and even show examples of how our particular dealer has made a mistake. What I'm saying is, he's not afraid of telling people the truth, and I am doing the same. I am telling the Mazda forum of how our shuttle has held up. I know theres a lot of people who want to know how these cars really held up, so I decided to take to the forums, which now I'm regretting. Who knows? Maybe the 2.0L we have is a lemon, because it is quite radical how much oil it consumes. Customer cars do burn oil, but not nearly as much as ours, I should've added, or the 2.3 turbos of course.
And why are you throwing s*** at the fan at the fact that our new lube guy put the wrong oil in?(If I recall correctly, it is 5W-30 and it was for CX-9's with the 3.7's). Honest to all that's holy! As soon as he put the shuttle back on the road, he came up to me and told me what he did. I told one of the techs and they recommended putting it on a short interval, and that's what we did. No harm was done. That was at 30,000km.
I try to get this CX-5 maintained like a customer car(trust me, it's not easy). My service manager, though a very honest man, is a penny pincher when it comes to his service vehicles. I did say before, we do air filters every 30k or so. I looked at the records and apparently it's only gotten 2 air filters in it's lifetime, even though I have requested it every recommended interval, so I was mistaken at that. It's coming up on another oil change on Tuesday, and it's getting a very big inspection, so maybe the oil burning isn't happening, maybe its a leak, but it hasn't been caught before but I'll see Tuesday.
And judging by how you and other people have responded, I'm fairly glad I don't own a Mazda. Owning my Volkswagen has made me appreciate the people on the forums, and come to think of it, I've never had an issue with anyone, even in a controversial topic, which this should not be!