jarcher107
Member
- :
- 2014 CX-5, Touring, Bose/moonroof, formerly 1994 RX-7
Hopped in my three week old 2014 Touring, after a night in the forties, highs today low sixties, and saw a 13-14" long straight crack dead in the middle of the windshield, running from the bottom up, with a 2" or so hook to the left at the top NO sign of any dings, and i'm the only driver, nothing has hit the windshield, and it's not even parked where so much as an acorn could fall on it. Called the service department from the selling dealer (the only dealer in town), and he said "I'll have my glass guy call you right back." His "glass guy" is not connected to Mazda, he is one of those who has no shop but goes to customers, and all he really wanted to know was my insurance claim authorization. I got off the phone with him, and while I know that yes, my own insurance will cover with no deductible, I frankly think this is a stress break and that Mazda should at least have asked to take a look at it, not just shoved me off to someone they recommend (who is not, as it happens, anyone my insurance company has ever heard of.) TOTAL lack of interest or concern, three weeks and one day after I buy their car. I had great experiences in NJ with two Mazda dealers, but this one is showing me nothing. I frankly don't think my insurance company should eat what certainly appears to be a Mazda problem. Thoughts? So far it's love the car, hate the dealer.
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