+1
Was reading in the Honda forums about people having problems with the CVT being "jerky". There's videos on youtube of the Honda CVT issue as well. Lots of them get the run around and are told its normal.
I don't care if the dealer makes money. I want a car free of manufacturing defects.
I just waited for the process to take its natural course but made sure to tell them what I found was acceptable and unacceptable to me. Mazda offered several solutions, some before others, and I chose the replacement vehicle. That doesn't mean they would always offer that to everyone. The only advice I can give is to know your rights & limitations for your particular claim. Maybe hone your negotiating skills, as that's a great life skill to have for many situations....I am writing to see how you went about getting a new replacement car if you can write me back I would appreciate it. Thank you
(hand)
Good luck buying any car in existence.
Consider yourself lucky they warrantied it and took care of you. Most dealers clean off oil leaks in hopes you don't return.
Just because you had a oil leak and engine replacement doesn't immediately deem the car unreliable. Stick to your routine maintenance at a Mazda dealer and they will take care of you since your a repeat customer.
At the end of the day it seems like most of the people on this forum want to immediately jump ship from the CX-5 the moment they have a warranty claim.
Rember folks...warranty repair = Free.
It happens. I have currently had 2 vehicles which had their oil-pans replaced. Neither leaked from the engine afterwards, and I knew about it only by checking service records (pre-owned vehicles).Hey everyone! First post and its a doozy..
At the end of March (30th?) I bought a brand new 2016 CX-5 AWD GT with i-Activesense. Fully loaded.
This Sunday (5/15/16) I notice there's a puddle of oil in my garage... my brand new CX-5 (3,200 miles and ~1.5 month old) is leaking oil.
I made a service appt. Tuesday, hoping it was just a drain plug that wasn't torqued correctly. No such luck.
The service manager tells me Wednesday that the leak is coming from somewhere in the lower block and I may be in the loaner (2016 CX-5 touring base that smells bad) for a while. (headshake
Apparently they are in contact with Mazda about how to proceed. I haven't heard back from the dealer since then but I guess I should just let them take their time in case I need to lemon law it.
Has anyone had this happen to them? How good is Mazda with this sort of thing? If I push for a replacement car, how likely am I to get one? How would you proceed? Let them take their time or call for updates?
Also, the exhaust always smelled... off. Perhaps it was burning oil too? Does your CX-5 exhaust smell weird?
Thanks everyone. I'm sad this is my first post. I loved the car until I realized it was a lemon. (sad2)
To make matters worse, I seem to have no luck with cars.. I previously drove a 2010 Golf TDI 2-door that was part of the diesel emission scandal and my 2016 Golf 4-door that was on order had to be canceled because of the scandal. The 2-door was getting replaced with a 4-door because my first child was on her way. I was going to deal with the 2-door annoyance until the scandal settled but then it was added to the Takata airbag recall as well. I went to get a 2016 civic but it had a catastrophic engine failure recall and ongoing entertainment system recalls. I also looked at the 2016 Legacy and it just had a catastrophic steering column failure recall. I reluctantly went SUV with the CX-5 because it was supposed to be rock solid reliable according to consumer reports... now this.
(gah)
The new engine did not leak. The oil was just residual. I waited for the higher ups to review my situation and they extended the replacement vehicle as an option. There were other options I won't go into but a warranty was offered. I took the replacement vehicle because of the concerns I have already posted about.
Yup. As long as Mazda makes EVs or hybrids in the future. My next vehicle will almost certainly be an EV or hybrid... but that's another thread.