While I do like my CX-5, unless Mazda kicks their partners in the A$$, I doubt I'll be purchasing one again...
Here's my experience so far (after 7 months of ownership).
Dealer: Service Center and manager is a big joke. I took my CX-5 to the dealer at 4500 miles due to a warning light... Was told it was a "hard" error indicating transmission issue, got dealer rental. Later that night was updated that it was an oil change indicator (dealer set the warning mileage at time of purchase). When I picked up the car, was informed they did the oil change, and updated my radio software. I immediately noticed the gas level was completely empty. Since I had happened to top off just prior to dropping the car off at the dealer, I went back in to inquire why the guage was showing empty. Service manager really was rather jerky about the whole matter saying it was impossible for the car to have had a full tank... But, when I told him I had a picture of the dash, which I took when I dropped off the car (to document the warning light) his only response was, "Why would you do that?", was sent on my way... I tried to fill again, but could only add 1/4 gallon. Fortunately, the gas guage slowly increased over the next 20 miles of driving, so the software must have reset the guage... Service manager should have known better...
Next association of idiots Mazda has decided to get into bed with:
Chase Auto...
At time of purchase I decided to use Chase Auto to secure my car loan... First month, my payment was late due to some processing error between Chase and my Credit Union...my credit union was the one who alerted me of the issue, no big deal, resolved it and thought I was good to go...But hold on...
At some point, the wonderful people at Chase decided to open me two separate accounts for my one loan. Effectively billing me twice for the one loan. Since I had already set up my payments, and was checking both my Chase account, and my Credit Union account to verify the payments were being processed, I was surprised to receive a letter from Chases collections department informing me my account was 5 months in arrears... I called them up, finally got the situation resolved 2 weeks ago just in time to flip the loan to my Credit Union before I would be stuck with them...
In the end,I lost a small amount of money, and was inconvenienced a lot, but managed to move on. Unfortunately for Mazda, this will most likely be my first and last purchase from them... Don't mean to knock the product, but in commerce, you really are only as good as the partners you associate with. After my 3-ring experience, I find I want to get off of the ride now. I'll be keeping this car for as long as it serves me well, but will not be using Mazda's partnered services again...don't know if this is common or not for Mazda, but not worth repeating.
Oh, here's another tidbit. Following my dealer service experience, I decided to actually respond to Mazda's service questionnaire, despite indicating the survey would be anonymous, I received at least 3 calls directly from the dealer starting the day after I filled it out-so I'm not sure how Mazda interprets anonymous... No big deal, I do have another dealer to use that's only 15 minutes away if I have any service needs...
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