When I purchased my CX-5, the sales person was begging for a "10" for the Mazda dealer satisfaction survey?
He even offered free tank of gas and car wash any time indirectly. I only took advantaged of one extra tank of gas.
I googled it and it seems that their monthly bonus is based on this survey result, anything less than a "10" is not good enough! I asked him directly why the "10", and he told me that same answer as I found on google. Also, he told me that a dealer got in trouble for trading "10" for "free" accessories.
Why such a high exception?
mine too..it was a turn off