CX9_Boston
Member
- :
- 2010 CX-9 AWD Touring
Before I provide some details, I am aware that if the engine gets too hot this potentially can happen to any vehicle. What I am displeased mostly about here is the way Mazda is handling (or not handling) the situation. I will say to those that will think this is just sour grapes, we have enjoyed driving the car - I do think it is a great driving vehicle. Just won't buy another one.
Vehicle is a 2010 CX-9 Touring AWD. No abuse, normal driving. Went to a dealer for the 30K service which included a coolant flush. Vehicle now has 62,000 miles (important for what comes next).
Long story short, water pump apparently either failed or there was some sort of failure right at the pump (not a hose) which caused all the coolant to leak out while driving. The light comes on and my wife pulls right over and shuts the car down. I diagnosed on the road, and had it towed to a local reputable garage. Was clear is was something other than the radiator or hoses which you could see. Shop disassembled a bit further and it was clear it was the water pump. I contacted Mazda right away to see if they would assist as this literally was 2,000 over the warranty period. Pointblank no from the call center when I called customer assistance. Disappointed I told the garage to continue.
Long story short: Coolant is throughout the engine, and we need to replace the engine in this vehicle. Mazda is still unwilling to assist (I would gladly tow this to a Mazda dealer if I thought there would be assistance other than charging me dealer shop rates - I did contact them as well and they think it isn't going to fly with Mazda)
We found an engine with 12K miles on it so that will be what I put in, and then I will have to think if I trade this vehicle or just continue driving it.
Mazda so far here has not been of any assistance.
I totally understand the warranty technically has expired here and some could say "What should the cutoff be?" however I would at least expect given the circumstances a break on the parts/labor or some sort of middle ground when you are within 5-10K from the end of the warranty.
I have had two other problems on the vehicle, one was covered: Front Wheel Bearing replacement.
The other was the automatic lift gate: The insulation inside the panel where the motor is wrapped itself around the screw mechanism and jammed the auto lift gate. Clearly not something I could have done to it or caused, but Mazda is unwilling to do anything there either.
Just wanted to point this out to any potential new customers. I am open to changing my mind but we are already in process with a garage in getting this back on the road due to the lack of response from Mazda.
Vehicle is a 2010 CX-9 Touring AWD. No abuse, normal driving. Went to a dealer for the 30K service which included a coolant flush. Vehicle now has 62,000 miles (important for what comes next).
Long story short, water pump apparently either failed or there was some sort of failure right at the pump (not a hose) which caused all the coolant to leak out while driving. The light comes on and my wife pulls right over and shuts the car down. I diagnosed on the road, and had it towed to a local reputable garage. Was clear is was something other than the radiator or hoses which you could see. Shop disassembled a bit further and it was clear it was the water pump. I contacted Mazda right away to see if they would assist as this literally was 2,000 over the warranty period. Pointblank no from the call center when I called customer assistance. Disappointed I told the garage to continue.
Long story short: Coolant is throughout the engine, and we need to replace the engine in this vehicle. Mazda is still unwilling to assist (I would gladly tow this to a Mazda dealer if I thought there would be assistance other than charging me dealer shop rates - I did contact them as well and they think it isn't going to fly with Mazda)
We found an engine with 12K miles on it so that will be what I put in, and then I will have to think if I trade this vehicle or just continue driving it.
Mazda so far here has not been of any assistance.
I totally understand the warranty technically has expired here and some could say "What should the cutoff be?" however I would at least expect given the circumstances a break on the parts/labor or some sort of middle ground when you are within 5-10K from the end of the warranty.
I have had two other problems on the vehicle, one was covered: Front Wheel Bearing replacement.
The other was the automatic lift gate: The insulation inside the panel where the motor is wrapped itself around the screw mechanism and jammed the auto lift gate. Clearly not something I could have done to it or caused, but Mazda is unwilling to do anything there either.
Just wanted to point this out to any potential new customers. I am open to changing my mind but we are already in process with a garage in getting this back on the road due to the lack of response from Mazda.
Last edited: