TSB question

[sappi]

Dear forum members,
I have a question about mazda cx-5 TSB (technical service bulletins).
I have recently purchased a used mazda cx-5 2013 with 40k on it. This mazda was not serviced at mazda dealerships never before and it has dashboard, mirror rattle noise and a jumping/shaking hood problem (There are TSBs for it).
So i came to mazda dealership and explained situation to them: second owner, car never came for tsbs to mazda before. The dealership denied servicing my vehicle according to TSBs. The said that mazda 3year/36k miles bumper to bumper is out and we can not help you.
I have previously owned toyota and never had such issues. There was a sit problem and steering issue and toyota fixed it for free for my 110k miles toyota. But here mazda dealership denies to do fixes. They say it's on a paid basis only.
As a new mazda owner, I'm just getting familiar with mazda way, so could someone please clarify if dealership is correct or I'm wrong to ask for free repair.

Thank you.

 

[Z0RrO]

I would suggest to try another dealership.

 

[paris1]

Go around the dealer and straight to Mazda US. Your car is out of warranty, but not by a lot and chances are you can get them to "good will" the repairs. Act quickly and don't screw around like the previous owner obviously did. Good luck!

 

[GAXIBM]

If it was a safety issue like steering or pollution issue they would fix it. Your issues, not so sure...

 

[robertmazda]

Mazda is not obligated to perform the work for free. TSBs are not safety recalls, just known issues and fixes - which all cars have. Without a warranty, as others have said you'd have to get them to do it as a goodwill gesture. But again, they do not owe it to you. Good luck.