I posted yesterday about my driver's seat lumbar support issue. The left side moves upwards, the right side does not. I was rear ended earlier this year, and the car has been in and out of the body shop for a while now. (Side note, the factory bumpers were malformed for some time.) I was driving the other day and heard a crack, and the right side lumbar support sunk in. The service department just called me and said
"Maybe it's always been like this, and it only moves on the side closest to the motor."
So I asked, "And the part that moves, was it inspected?"
He responded, "The motor? No, it's inside the seat."
Me, "Not the motor, you can hear that. What part does the motor drive?"
Tech, "Oh, I don't know."
Me, "So you didn't actually fix anything?"
Tech, "Look, if it's a part inside the seat, we're not opening it up to see it. I'd have to have my manager approve it."
Me, "Well that's the whole reason the car is in there today!"
Tech, "Well, the motor's working fine..."
Me, "Yes, I know that, I didn't bring it in with an issue with the motor on the lumbar support. Part of the actual support feels like it broke. I actually heard something crack before it sank in. Passengers in the car heard it as well. Something inside the seat broke, and I brought it in for THAT to be looked at."
Tech, "Well, like I said, it's ready for pick up."
Me, "Yes, I heard you say that, but you didn't actually inspect the problem, and you're telling me you didn't."
Tech, "I need to know the exact piece you think is broken."
Me, "Wait, I need to diagnose the problem?!"
Tech, "Yes, I need you to tell me what part is broken, so I can have my manager approve the work."
What's this s***?! Would someone here be able to help me find the parts diagram of the driver seat? I checked here (http://www.mazdas247.com/forum/showthread.php?123825111-Full-Service-Manuals-PDF) already, but it shows wiring, not the internal workings of the seat.
Thanks in advanced.
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UPDATE 12/16/2015
I picked up my car, and told them again what was going on. The tech opened the seat, so I could see the inner workings of the lumbar support. He sat in it, moved it up and down, and clearly the left side was moving about an inch or two more than the right side. He called his manager over, he did the same no less than three times, then said they'll ask the district manager what he thought could be done if anything. I feel like I should post a video of this because it may be unclear.
"Maybe it's always been like this, and it only moves on the side closest to the motor."
So I asked, "And the part that moves, was it inspected?"
He responded, "The motor? No, it's inside the seat."
Me, "Not the motor, you can hear that. What part does the motor drive?"
Tech, "Oh, I don't know."
Me, "So you didn't actually fix anything?"
Tech, "Look, if it's a part inside the seat, we're not opening it up to see it. I'd have to have my manager approve it."
Me, "Well that's the whole reason the car is in there today!"
Tech, "Well, the motor's working fine..."
Me, "Yes, I know that, I didn't bring it in with an issue with the motor on the lumbar support. Part of the actual support feels like it broke. I actually heard something crack before it sank in. Passengers in the car heard it as well. Something inside the seat broke, and I brought it in for THAT to be looked at."
Tech, "Well, like I said, it's ready for pick up."
Me, "Yes, I heard you say that, but you didn't actually inspect the problem, and you're telling me you didn't."
Tech, "I need to know the exact piece you think is broken."
Me, "Wait, I need to diagnose the problem?!"
Tech, "Yes, I need you to tell me what part is broken, so I can have my manager approve the work."
What's this s***?! Would someone here be able to help me find the parts diagram of the driver seat? I checked here (http://www.mazdas247.com/forum/showthread.php?123825111-Full-Service-Manuals-PDF) already, but it shows wiring, not the internal workings of the seat.
Thanks in advanced.
************************
UPDATE 12/16/2015
I picked up my car, and told them again what was going on. The tech opened the seat, so I could see the inner workings of the lumbar support. He sat in it, moved it up and down, and clearly the left side was moving about an inch or two more than the right side. He called his manager over, he did the same no less than three times, then said they'll ask the district manager what he thought could be done if anything. I feel like I should post a video of this because it may be unclear.
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