Hi everyone, long time lurker as the wife has owned mazdas since 2007 (mazda 3 and now a CX5) just finally had to join to ask a question i couldn't quite get the answer for by searching - which is another way of saying, thanks for the awesome forum, its got just about everything!
Anyway, we are being denied warranty coverage on a rear caliper and would appreciate your thoughts if they are right or if i should take it farther up the line.
The vehicle is a 2017 mazda CX5 with ~55,000km. It has already had rear brakes done as they were totally worn out (evenly, but wore out).
details:
1. Rear drivers side brake found to be extremely hot (could clearly smell brakes) after being on the highway.
2. Didn't even want to drive to the dealer as it was, so I took it apart (entering maintenance mode first) and found the caliper slide pins to be good and free and the pads were also pretty good (able to remove by hand - not stuck in to the point i needed to pry/bang them out). Given that, i think i was servicing them properly and it wasn't that the pad(s) themselves caused the issue.
3. The outside pad of the drivers side was the one taking the brunt of the hit and was almost worn out.
4. Cleaned the bracket, lubed the holder/clips (top and bottom, both sides - pad side and bracket side). reassembled.
5. Seems to be OK. Dealer said it was likely the caliper (and it could do it again) but is denying me warranty coverage because i maintain the brakes myself - I declined their brake services.
My problem with their position is that the brake services they sell would not have prevented the caliper seizing. I highly doubt they take the piston out the caliper and clean/check it. they would have to bleed the whole system again. If someone knows i am wrong, please let me know.
I will note that they had no problem with the way they were serviced when i took it into the dealer. And the fact that all other brakes were OK as far as lube goes.
Also - the passengers side is perfect (rears were replaced at ~50,000km as they were totally (and evenly) worn out. which i thought was early.
What does everyone think? Should I keep trying to get it covered under warranty or am I out of luck?
Thanks in advance.
Cheers,
Anyway, we are being denied warranty coverage on a rear caliper and would appreciate your thoughts if they are right or if i should take it farther up the line.
The vehicle is a 2017 mazda CX5 with ~55,000km. It has already had rear brakes done as they were totally worn out (evenly, but wore out).
details:
1. Rear drivers side brake found to be extremely hot (could clearly smell brakes) after being on the highway.
2. Didn't even want to drive to the dealer as it was, so I took it apart (entering maintenance mode first) and found the caliper slide pins to be good and free and the pads were also pretty good (able to remove by hand - not stuck in to the point i needed to pry/bang them out). Given that, i think i was servicing them properly and it wasn't that the pad(s) themselves caused the issue.
3. The outside pad of the drivers side was the one taking the brunt of the hit and was almost worn out.
4. Cleaned the bracket, lubed the holder/clips (top and bottom, both sides - pad side and bracket side). reassembled.
5. Seems to be OK. Dealer said it was likely the caliper (and it could do it again) but is denying me warranty coverage because i maintain the brakes myself - I declined their brake services.
My problem with their position is that the brake services they sell would not have prevented the caliper seizing. I highly doubt they take the piston out the caliper and clean/check it. they would have to bleed the whole system again. If someone knows i am wrong, please let me know.
I will note that they had no problem with the way they were serviced when i took it into the dealer. And the fact that all other brakes were OK as far as lube goes.
Also - the passengers side is perfect (rears were replaced at ~50,000km as they were totally (and evenly) worn out. which i thought was early.
What does everyone think? Should I keep trying to get it covered under warranty or am I out of luck?
Thanks in advance.
Cheers,