Petition to Mazda

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To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any other steps, than sending this letter to you, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,
Jeremy Smith-St. Louis, Mo-Bommarito Mazda
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any other steps, than sending this letter to you, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,
Peter Zettl - Escondido, CA - John Hine Mazda
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any other steps, than sending this letter to you, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,

Erik Kneer - San Carlos, California - Almaden Mazda/Kia
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any steps further than sending you this letter, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,
Randy Zhu; San Diego, CA; Westcott Mazda
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any steps further than sending you this letter, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,

Michael G. McFarland - Bremerton, Wa. - University Mazda (Seattle)
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem while the car is in boost in 2nd gear and up. While at partial throttle, the car will hesitate/stumble, complicating passing and merging as well as other unreliable driving issues. It has also been found by many that this problem is related to an overly rich fuel mixture which occurs before the ECU goes to open loop operation.

This is an issue that we feel Mazda needs to address immediately, as the majority of the purchasers of the Mazdaspeed Protg are enthusiasts of performance cars. We notice the little things like this issue. It is very disheartening that this vehicle was released to the public with this issue unresolved. This $20,000 vehicle should not have been released with such an obvious drivability issue, especially since the targeted purchaser was the sport-driving enthusiast. This chracteristic has also been noted and remarked upon in several automotive magazine comparison tests, including a test in Car and Driver where the MS Protege was compared to the Ford SVT Focus, Nissan Sentra SE-R and Dodge SRT-4.

The majority of the owners who have experienced this issue have made it aware to their respective service departments. Some departments have been helpful -- they noticed the problem and made Mazda N.A. aware, while others have not been at all helpful. Some common service department responses have included: Are you using 87 octane gas?, Its a characteristic of the Mazdaspeed and Its called turbo lag. The latter suggestion is certianly not the cause, as the problem is present AFTER full boost has been reached.

As the owners of the affected cars, we are asking you to please address this issue and work to fix it in a timely fashion. As Mazda owners and fans, we hope that by making you aware of this problem a solution can be discovered. Further, we do not want to see Mazdas reputation tarnished by the delivery and subsequent refusal to fix what some are calling a "substandard product". We fear that, if unresolved, this issue may damage the success of future Mazdaspeed products.

Thanks you for your time,

Craig Romanovich-Pittsburgh Pa-Smail Mazda
Michael lee - Burbank,CA - Thousand Oaks Mazda
 
Mods Sticky this until next Wedsnesday.

Here it is people. Just copy, and paste this with your NAME, CITY AND STATE, AND DEALER PRUCHASED FROM, as I have. I will email this on Wedsnesday, July 2nd to the Email adresses that Rodslinger has provided. I am open to any changes to this letter, if it is warranted. remember ONLY if you are an owner of a MSP and ONLY if you have the Hesitation/stumble issue, post here. If you dont, please, with all due respect, dont post in this thread.


To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem while the car is in boost in 2nd gear and up. While at partial throttle, the car will hesitate/stumble, complicating passing and merging as well as other unreliable driving issues. It has also been found by many that this problem is related to an overly rich fuel mixture which occurs before the ECU goes to open loop operation.

This is an issue that we feel Mazda needs to address immediately, as the majority of the purchasers of the Mazdaspeed Protg are enthusiasts of performance cars. We notice the little things like this issue. It is very disheartening that this vehicle was released to the public with this issue unresolved. This $20,000 vehicle should not have been released with such an obvious drivability issue, especially since the targeted purchaser was the sport-driving enthusiast. This chracteristic has also been noted and remarked upon in several automotive magazine comparison tests, including a test in Car and Driver where the MS Protege was compared to the Ford SVT Focus, Nissan Sentra SE-R and Dodge SRT-4.

The majority of the owners who have experienced this issue have made it aware to their respective service departments. Some departments have been helpful -- they noticed the problem and made Mazda N.A. aware, while others have not been at all helpful. Some common service department responses have included: Are you using 87 octane gas?, Its a characteristic of the Mazdaspeed and Its called turbo lag. The latter suggestion is certianly not the cause, as the problem is present AFTER full boost has been reached.

As the owners of the affected cars, we are asking you to please address this issue and work to fix it in a timely fashion. As Mazda owners and fans, we hope that by making you aware of this problem a solution can be discovered. Further, we do not want to see Mazdas reputation tarnished by the delivery and subsequent refusal to fix what some are calling a "substandard product". We fear that, if unresolved, this issue may damage the success of future Mazdaspeed products.

Thanks you for your time,

Craig Romanovich-Pittsburgh Pa-Smail Mazda
Susan Wolfe-Powell Chesterfield VA Whitten Bros. Mazda
Jordan Sawalqah-Phoenix, Arizona- Bell Road Mazda
Dan Stefanik; Burlington, CT - Modern Mazda
Jeremy Kitlas-Thomaston CT-Modern Mazda
Aaron Ortiz, Houston, TX: Munday Mazda
Christopher E. Mortlock; Las Vegas, NV. - Courtesy Mazda
Evan Sutton-Clarksville, TN- Mazda of Clarksville
Taylor Rosenfeld, Cincinnati, Ohio, kings mazda
Gary J. Taylor-Warrenville, IL- Pugi Mazda of Downers Grove
Jason M. Silvers-Waldorf, MD-John Koons Mazda
Stephanie Comfort-Thousand Oaks, CA- Mazda of Thousand Oaks
Sonny Gibson, Newport Beach, Ca , Irvine Mazda
Michael McMillan-Ajax, Ontario, Canada-Ajax Mazda
Benjamin Tuominen - Davenport, Iowa - LuJack Autoplaza
Jean-Francois Alix - Montreal, Quebec, Canada - Duval Mazda
John Recchiuti - Cincinnati, OH - Kings Mazda
Courtney V. Bearse - Lexington, KY - Paul Miller Mazda
David Allard - Sherbrooke, Qubec , Canada - Mazda de Sherbrooke
Dominic Pugliese, Moorestown, NJ- Nucar Mazda
George McCullough-Owings Mills, MD-Schaefer & Strohminger Mazda
Jeremy Smith-St. Louis, Mo-Bommarito Mazda
Shawn Armstrong - Houston, TX - Jeff Haas Mazda
Peter Zettl - Escondido, CA - John Hine Mazda
Jamie Strickland - Woodbridge, ON - Ontario Mazda
Leon Dixon Crystal Mazda, Union, NJ
Erik Kneer - San Carlos, California - Almaden Mazda/Kia
Arlan Tarquinio - Fairfax, VA - Browns Fairfax Mazda
Michael Courson--San Antonio, Tx.--Roger Beasly Mazda, Austin,Tx.
Randy Zhu; San Diego, CA; Westcott Mazda
Michael G. McFarland - Bremerton, Wa. - University Mazda (Seattle)
Patrick Bradley-Campeau - Montral, Qubec, Canada - Gareau Mazda
Jason Roof, Cambridge, MA - Wellesely Mazda
Jacob G. Giesbrecht, London Ontario Canada- Probart Mazda.
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any steps further than sending you thi letter, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Rob Clunes - Edmonton Alberta Canada - Jarman Mazda
 
To Whom It May Concern:

We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.

Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.

This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.

The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.

We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any other steps, than sending this letter to you, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.

Thanks you for your time,

Gregg John, Toronto, On, Canada
Dufferin Mazda
 
are you sending this to some higher-ups at Mazda who might care/be able to do something about this?

I would hate for all this effort to not make it past level 1 customer service.
 
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