To Whom It May Concern:
We are writing this letter to you in regards to a drivability issue that we have with the Mazdaspeed Protg.
Over the past few months, many of the owners have experienced a hesitation/stumble problem, while the car is in boost, in 2nd gear and up. The car, at partial throttle, will hesitate/stumble, causing passing, merging, and unreliable driving issues. It has also been found by many, that this issue is related to an overly rich fuel mixture, before the ecu will go open loop.
This is an issue that Mazda NEEDS to address immediately, as the majority of the purchasers of the Mazdaspeed Protg, are enthusiasts of performance cars. We notice the little things, like this issue. It is very disheartening that this vehicle was released to the public, with this issue. This twenty thousand dollar vehicle should have been released with no drivability issues, knowing that the targeted purchaser was the sport-driving enthusiast.
The majority of the owners, who have experienced this issue, have made it aware to our service departments. Some have been helpful, and noticed the issue, and made Mazda N.A. aware, others have given very ignorant excuses for the issue. Some being: Are you using 87 octane gas? Its a characteristic of the Mazdaspeed (this is my favorite, as being a performance car it should not have that characteristic), to oh, its called turbo lag. We all know what turbo lag is, when full boost sets in on the car, and that the issue is present AFTER full boost.
We are asking you as the owners of the affected cars, to please address this issue, and fix it in a timely fashion. We would hate to take any steps further than sending you thi letter, to allow us to have the car we paid $20,000 to run as expected. We, the owners of this enthusiast based car, do not want to see Mazdas reputation tarnished, by delivering a sub standard product, and not fixing it. This, along with Mazda seemingly decline in sales, could ultimately hurt any other enthusiast based product being delivered by Mazda again.
Thanks you for your time,
Peter Sgroi - Miami, Florida - Mazda of Kendall