Okay, guys, maybe you can help me out here with a problem I've been having with dear ol' Mazda customer service. Like most here, I overall love the car and have had very few problems (I do have the wheel clunk, which tends to horrify passengers from time to time, and I do have some annoying issue with my wiper blades being shoddy, but whatever).
Recently, however, I had a REAL problem. Mine is an '05 (26 mo/22000 miles). I noticed the engine was starting to over-rev, while producing less and less actual traction in the wheels. I planned to take the car in ASAP, but I had to work, and over the course of a day, the problem got worse and worse until finally the car was completely inoperable. Turns out it was a clutch failure. So the car had to be towed, and unfortunately at the time it failed it was a long way from home. So it's towed to this dealership in San Bernardino, where they perform about $1200 in repairs, all of which they say is not covered under warranty.
So, end of story, right? Not really. I take the car back from them, drive it back to my office, park. Next time I go to start, it's no go. I have it towed AGAIN. Turns out the starter has gone bad. AND they discovered a cracked engine mount. And I remember that when the San Bernardino dealership gave the car back to me, the engine was already running. Did they already know there was a problem? Hmm.
So basically I'm wondering if someone can give me some pointers here. I emailed and called Mazda about this. The email took 3 weeks to get a response, which was a curt "the clutch is only covered for 12,000 miles". The guy on the phone was fairly rude, unhelpful, told me the same thing, and wouldn't help pass me along to a regional manager, for instance. Flipping through the manual quickly I don't even see where it says the clutch is only covered for 12,000 miles... but okay. Doesn't it seem a bit odd that an absolutely critical component should fail that soon, and not be covered? Also, the fee the dealership charged me is way more than Consumer Report's listed $830. I expect a bit more from a dealership, and in my area, but 50% more?
Anyway, if anyone can make any suggestions for enacting vengeance on Mazda's crap customer service, let me know.