I persevered.. with 4 lab classes and 20 hours a week of work in the new semester, I didn't have time to get to the body shop during the week to talk to them about the paint issue. To distract myself, in the spare time that I really didn't have I put my summer wheels back on:
and gave her a bath:
oh great, the fender and front door don't match the rear door (original paint).. uggggh:
.. oof, later that day I noticed another big underlying issue.. I knew that the grille wasn't properly clipped in and wouldn't go for whatever reason, that the hood latch had broken in the accident (and was included in my insurance company's estimate) and they hadn't replaced it, but this just added another to the ever longer list of quite less than perfect things with my car post-accident:
yes, that's my radiator support really improperly aligned and poorly repaired.. also the top tab for my headlight not fitting in properly, hence my headlight being sunken in to the car more than it should be and not being able to get it aimed properly no matter what (not good when you have HIDs).
I finally got back to Vogels today during the 8-10am window that they are open on Saturdays to allow people with busy schedules to pick their cars up without taking time off from the work week.
With list in hand, I walked in to ask Randy what he could do for me. He was instantly cold and rude to me, as I had come to expect from him after showing him how poorly aligned the hood was on the day I picked the car up. He snatched the list out of my hand and starting going through it.
-- Clouded clearcoat on front bumper and hood, fenders and door panels not matching the rest of the car. He said "there's nothing I can do about that, we used the same paint" (which is total bs, it's a clearcoat issue on the hood/bumper, and I know for a fact that they have the ability to match paint properly with their PPG equipment (re: my fiber images hood)).
-- Hood latch broken, causing really loud rattling from the hood. He said they could order one and get that fixed right (hooray, finally a small success).
-- Radiator support misaligned, causing headlight and grille fitment issues. He said I'd have to come back sometime during the week (WTF, don't have time for that!!) and they would look at it.
-- A weird brushed look texture on the basecoat along the crease on my fender and door panels. He had no comment about that.. I won't put up with anything less than perfect since I know they have the right equipment and have at least one employee who can handle it.
-- Deep scratch on the brand new front bumper and the (old) headlight right above it. He said they'd fix it on the bumper but since the headlight wasn't new they wouldn't touch it. I let him know that I have photo evidence from the scene of the accident and from the repair process showing that that scratch wasn't there until the day I picked the car up... he brushed it off angrily.
-- Bumper misaligned, horrible fitment. He said they wouldn't even consider fixing anything about the bumper because I have an aftermarket intercooler installed.. I again explained to him that aside from the part sheared off of it, the old (also oem) bumper was fitting perfectly on the car before the accident. .. he angrily crossed that off my list.
-- A few fasteners missing from the new fender liner. I noticed this when I was washing my wheel wells the other day while putting my summer wheels on. He said they could order those, no big deal.
-- Pinched wiring in door panel shorting out my speaker system. Since I already fixed this one myself ($500 down the drain on a new head unit only to experience the same problem with it), it was just something I wanted to let them know about. He instantly retorted: "we didn't touch your door wiring at all". I said "You technically
had to, because you removed the mirror, door handle, and some trim pieces to paint the door panel and the tweeter (the wiring that was shorted out) is on the sail panel that must be removed to remove the side mirror and also to remove the inner door panel (which was removed to get the door handle off). He angrily crossed that off my list.
I came in there with my list to just politely discuss what they wanted to do to fix it properly. He was rude to me from the start, and I held in how upset I was getting, only letting out a "My insurance company knows this isn't over yet" as I walked out the door to go in my car and scream for a while.
The whole time driving back to my house I was going over in my head what the hell I am supposed to do now. They mangled my car and are refusing to fix half the s*** they ****** up. My insurance company said they would only guarantee the work if I took it to the shop they wanted me to go to. I
chose Vogels over any other shop in Rochester because I knew that they were capable of good work and expected that all their work was of that calibre.
I was in tears during that drive, and I'm not afraid to admit that to anyone. The many hundreds of hours I have put into tailoring the car to my likes and dislikes, keeping the car perfect, etc.. all thrown out the window the moment I let the car leave my hands for the first time since I bought it for someone else to do work on it. It's all ruined now, there's no going back. People on the Mazda forums after seeing the accident pictures commented "Hopefully it's totalled, because it'll
never be the same ever again". That made no sense to me. Sure, the car is made by crazy anime robots in Hiroshima ( :mrgreen: ) but I was sure any decent body shop is more than capable of making the car good as new. Plus, I was offended that anyone could suggest that I just throw away all the time, effort, blood, sweat, money, tears, etc that I put into my car over the years. She was a shining example that not every intoverted, scrawny, socially-retarded computer nerd was only that and nothing more.
At this point, I'm done with this car. I want it to be out of my life forever, all because of some body shop who employs people who don't take pride in their work and is managed by a man who doesn't stand behind the work of his employees. In the 20-30 hours of labor they spent on my car, they managed to ruin the years of work I had personally put into her before that. Even informed that I was quite anal about my car being perfect, they decided it was ok to try and pass off a shoddy job and get me out of their hair. Even after during the last week of repairs I was visiting the shop every day during my lunch break to check on the car, talk with them about the repairs, and taking many, many pictures of every single bit of the car.. they chose to do a bad job. It wasn't the aftermarket parts on my car like Randy Holtz loves to blame (Randy, I'm not asking for a ******* handout, this isn't warranty work.. you're getting paid to fix my car right and you'll ******* do it!), it wasn't the quality of the parts (they were
all new and OEM), and it wasn't their facilities (their paint matching system and the newer paint booth are both really friggin awesome), and it isn't that the job is too hard (the car wasn't damaged that badly at all, it could have been worse and still not have been totalled). It also isn't the fault of the tools, the environment, or the art/science of collision repair. It is the fault of Vogel Collision's employees not taking pride in their work, and the management not giving a damn about the customers.
The way I was treated today was unacceptable, and I won't just sit back and take that from anyone (hence this novella of a post). I have already filed a formal complaint against Vogels Collision with the BBB, and on Monday I will be in talks with my insurance company and also my lawyer. I gave Vogels a chance to right their numerous wrongs today, and Randy Holtz blew it.
Where the hell am I supposed to go from here? I told my mom on the phone today that I was done with this car, that after all the work I've put into it I can't stand to even see it at this point. I told her that I want to get rid of the car as soon as possible so I can go on with my life. She understood how I felt but at the same time didn't even want to discuss getting a new car because well.. she just traded in her 05 Altima SE for an 07 Altima (I tried sooo hard to get her into a Mazdaspeed6 but she didn't think it had enough power off the line :roll
last night and doesn't really feel like buying two cars in one weekend.
I have the title for my car in a secure safe in my bedroom in CT. I could drive back there right now and get it without my mom's consent, that's no biggie (except that I'll be fuuuucked hardcore with all my school work that I need to do this weekend). Then I would be free to get rid of this car whene ver I want.
Since my mom isn't keen on buying another new car right now since she hasn't worked at all this year and didn't work most of last year because of illness and injuries (and a few surgeries).. my only option is to
downgrade to an older or crappier car. Why put myself through that? Because I'm an emotional wreck right now and even my emo soap can't help me. I need to distance myself from this car and close out this once wonderful chapter of my life so that I can move on and not flunk out of school from all the stress and lost time.
Right about now, I would trade my car for a mid-ninetees miata, even if it had over 100k miles and the body wasn't mint.. even if it had a *gasp* awful tan interior and slaughtered cow skin stretched over the seats. Pretty much as long as it isn't an automatic. As long as it isn't an automatic and has at least a drivers airbag I'm all for it. Note that I said trade.. I
know my car is worth more than some 92 miata with 120k miles on it, but I'd forget about the money to just be done with it and in a car that hasn't been raped, pillaged, and ravaged by a horrible body shop.
From taling to Max at work last week, he said there's no decent paint shop anywhere near Rochester.. is that the truth? Could it have been much worse elsewhere? I can't imagine that any shop would have treated me
more poorly than Randy Holtz at Vogels Collision has. The problem is, I'm sure my insurance company won't even pretend to consider the thought of giving up on Vogels and going to another body shop (Dorschel Collision? at this point I don't care who, what, or where fixes my car as long as it is done right and in a timely fashion. My insurance company shouldn't have to pay any more to get it fixed somewhere else though, especially if it's at the place they wanted to have fix it in the first place.
I think the worst part about all of this is that in the end, even though some idiot failed to stop at a stop sign, clearly failed to look for oncoming traffic, and pulled out when I was 20 feet away traveling at probably 45mph.. MY insurance rates are going to go up because of this. Even though he admitted full fault in the accident to the police officer at the scene of the accident, Geico is only accepting 90% fault and is placing 10% fault on me because I didn't do a good enough job avoiding the accident. They said under New York Law (which I'm admittedly not that familiar with and never wanted or planned on being familiar with) they can do that.. what the hell kind of crap is that? Making it even worse, without even talking to me (the insured) or my Mom (the owner of the car and head of the insurance policy) my insurance company
accepted that offer! My mom talked to them after the fact and the insurance rep out of Buffalo handling the case said that they'd have to take it to court to get any more out of Geico and it would be a big hassle. WHO tHe **** CARES, YOU'RE AN INSURANCE COMPANY THAT'S WHAT YOU ARE FOR!!! Of course they accepted the 90% offer, it's easier for them and now they can freely triple my rates for a few years, just after my rate had just dropped from over 3k a year to 1k a year (still with full collision coverage and wild bodily injury coverage).
Geico should be ******* thankful that I didn't t-bone their client, totalling both cars and sending us both to the hospital. We both walked away from the accident with no injuries, not even any soreness. Their client's car was still driveable AND road legal (just missing the rear bumper cover, the core support was untouched).. ugggh
I don't recommend putting as much work into a car as I have with my dear Protege5 to anyone. Why? As should be quite apparent from what I have written, you can grow quite attached to your car. I wish I could be like my mom, trading her 03 altima for an 05 altima for an 07 altima and not having a care in the world. She loved her Altima SE, but I'm sure the moment she has the keycard for her 07 Altima the 05 will be out of sight, out of mind. I just can't do that. Maybe I should funnel my money into my computers (lawl to anyone who knows how many computers I have running in my room right now or can even make a close guess) and just get a car that I am happy with stock (since dumping money into a car is rarely an investment anyway).
I'm going to spent the rest of the morning on autotrader and local dealership sites looking for a car that I can live with and then probably throwing away the last three years of my life. Goodbye GT25R, goodbye callaway manifold, beautiful corksport downpipe.. goodbye front mount intercooler, carbon fiber hood, tokico struts, goldline (yuck, they were due for replacement this month anyway) springs, racing beat sway bars, stunning racing beat cat-back exhaust, MAM catted midpipe, ngk wideband, daveB gauge rings, shorty antenna, mazda6wagon rear wiper, canadian blacked-out headlamps, led rear turn signals, HIDs, wrinkle red valve cover, cold air intake, beautiful wheels and sticky tires.. goodbye stealthy window tint, front door speakers, my brand new Premier P880PRShead unit, my hand crafted black leather with silver 4-seam stitching shifter boot with matching ebrake boot, my greddy black chrome counterweighted gearshift knob, my twm short throw shifter, kartboy bushings, prosport gauge set, carbon fiber interior trim pieces, mazdaspeed pedals, floor mats, and engine cover..
and now I quote a song by The Used:
" From the way that you acted
to the way that I felt it
It wasn't worth my time
and now it's sad cause all I missed
wasn't that good to begin with
and now that I've started you begging
saying things that you don't mean
it isn't worth my time
a line's a dime a million times
and I'm about to see all of them
Goodbye to you, goodbye to you, you're taking up my time [x3]
Goodbye to you, goodbye to you
You call my name when I wake up
to see things go your way
I'm coughing up my time
each drag's a drop of blood a grain
a minute of my life
it's all I've got just to stay down
why the **** am I still down
I'm hoarding all that's mine
each time I let just one slip by
I'm wasting what is mine
Goodbye to you, goodbye to you, you're taking up my time [x3]
Goodbye to you, goodbye to you
My time [x3]
I'm about to see a million things
I thought I'd never see before and I
I'm about to do all of the things
I've dreamed of and
I don't even miss you at all
[x2]
Goodbye to you, goodbye to you, you're taking up my time [x7]
Goodbye to you, goodbye to you"
it's not true though, I will miss her. I hope I can be reasoned with and stopped from throwing this all away, but my heart is telling me to go ahead and close this chapter of my life. And yes, I am this much of an emo b**** for anyone who wants to ridicule me for that like usual