Recall: Possible Loss of Steering Control

[chriscabob]

ATTACHMENT I –SERVICE INFORMATION
Recall Campaign 9316D
Page 1 of 4
CONDITION OF CONCERN
On the front suspension of certain subject vehicles, it is possible that the lower nut and bolt, mounting the
shock absorber and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off.
After extended operation, in the worst case, the front shock absorber and steering knuckle may separate,
causing a significant loss of steering control and increasing the risk of a crash.
Dealers are instructed to inspect the tightening condition of bolts and nuts on front suspension, and if
necessary replace them with new ones and tighten to the proper torque specification. This inspection
and repair must be performed on all subject vehicles at no charge to the vehicle owners.
SUBJECT VEHICLES
Model VIN Range Build Date Range
2016 CX-3 JM1 DK**** G0 100037 – 127264 From March 10, 2015 through
December 2, 2015
2014-2016 CX-5
JM3 KE**** E0 314076 – 409363
JM3 KE**** F0 433967 – 549354
JM3 KE**** G0 615341 – 749123
From January 19, 2013 through
December 2, 2015
2013-2015 CX-9
JM3 TB**** D0 406731 – 425117
JM3 TB**** E0 425234 – 446908
JM3 TB**** F0 447208 – 470076
From December 6, 2012 through
October 2, 2015
2013-2014 Mazda2 JM1 DE**** D0 167176 – 265285
JM1 DE**** E0 171185 – 283765
From April 24, 2013 through
August 22, 2014
The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning May 10, 2016.
PARTS INFORMATION
Description Part Number Model
Bolt 9YA1-61-404 CX-3 Nut 9YB0-41-413
Bolt 9YA0-21-604 CX-5 Nut 9YB0-41-605
Bolt 9YA0-21-434A CX-9 Nut 9YB0-41-406A
Bolt BA5A-28-114B Mazda2 Nut 9YB0-41-226A
Campaign Label 9999-95-065A-06 1=50 labels
Obtain in Mazda e-Store (no charge)
PARTS ORDERING
A web page to order the above recall parts is available in MXConnect. A complete VIN is needed to
process the order. One order will consist of four bolts and four nuts.
ATTACHMENT I –SERVICE INFORMATION
Recall Campaign 9316D
Page 2 of 4
WARRANTY CLAIM PROCESSING INFORMATION
Inspection only:
Only Inspection of
Bolts & Nuts Tightening Condition
(Tightening condition: OK)
Process Number AF071A
Symptom Code 99
Damage Code 99
Part Number Main Cause &
Quantity 7777-SP-K76 & 0 pcs
Labor Operation Number XXM3ZXCX
Labor Hours 0.3 hrs.
Inspection and repair:
Work A: Inspect Bolts & Nuts Tightening Condition (Tightening condition: Not OK)
Work B: Replacement of Bolts & Nuts
Work C: Wheel Alignment Check
Work D: Alignment (Toe-in) Adjustment
Process Number AF071B
Symptom Code 99
Damage Code 99
Part Number
Main Cause
9YA1-61-404 or 9YA0-21-604 or
BA5A-28-114B or 9YA0-21-434A
Quantity 2 or 4 pcs
Related Part
Number
9YB0-41-413 or 9YB0-41-605 or
9YB0-41-226A or 9YB0-41-406A
Quantity 2 or 4 pcs
Labor Operation
Number
&
Labor Hours
Work Operation No. Labor hours Applicable
model Note (alignment)
A, B XXM41ARX 0.4 CX-3, CX-5,
CX-9, Mazda2
Alignment check/adjustment
is performed at outside
shop (*1)
A, B, C XXM41BRX
1.2 CX-3, CX-5,
Mazda2
Alignment check is
performed at dealer using
1.1 CX-9 wire type alignment machine
A, B, C, D XXM41CRX
1.4 CX-3, CX-5,
Mazda2
Alignment adjustment is
performed at dealer using
1.3 CX-9 wire type alignment machine
A, B, C XXM41DRX 0.7 CX-3, CX-5,
CX-9, Mazda2
Alignment check is
performed at dealer using
wireless alignment machine
A, B, C, D XXM41ERX 0.9 CX-3, CX-5,
CX-9, Mazda2
Alignment adjustment is
performed at dealer using
wireless alignment machine
Note: (*1) When the Toe-in adjustment is performed at outside shop, claim the actual invoice amount with
the sublet code “Z9”.
ATTACHMENT I –SERVICE INFORMATION
Recall Campaign 9316D
Page 3 of 4
RENTAL CAR INFORMATION
Mazda will authorize rental and service loaner vehicles on a limited basis. We are requesting dealer
understanding and partnership regarding rental and loaner vehicle utilization. Please make every effort
to utilize alternative transportation solutions in place of rental use. Rental is covered if customer has no
alternative means of transportation.
Rental Car Warranty Claim Information
Please submit rentals on a separate claim problem number as follows:
Rental Agency Vehicle
Warranty Type Code A
Symptom Code 99
Damage Code 99
Part Number Main Cause 5555-93-16DR
Part Quantity 0
Labor Operation Code MM024XRX
Labor Hours 0.0
Sublet – Rental Car
Sublet Invoice Number Number from Rental Invoice or
Dealer Purchase Order
Sublet Type Code Enter “Z9” (other)
Sublet Amount Up to $30.00 per day for the
number of days customer had
rental car
Sublet Text Number of days rental car was
supplied to customer
Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in
the Mazda Rental Car Reimbursement Program policy.
ATTACHMENT I –SERVICE INFORMATION
Recall Campaign 9316D
Page 4 of 4
VERIFY THE VEHICLE NEEDS THE RECALL
1. Verify the vehicle is within the following ranges:
Model VIN Range Build Date Range
2016 CX-3 JM1 DK**** G0 100037 – 127264 From March 10, 2015 through
December 2, 2015
2014-2016 CX-5
JM3 KE**** E0 314076 – 409363
JM3 KE**** F0 433967 – 549354
JM3 KE**** G0 615341 – 749123
From January 19, 2013 through
December 2, 2015
2013-2015 CX-9
JM3 TB**** D0 406731 – 425117
JM3 TB**** E0 425234 – 446908
JM3 TB**** F0 447208 – 470076
From December 6, 2012 through
October 2, 2015
2013-2014 Mazda2 JM1 DE**** D0 167176 – 265285
JM1 DE**** E0 171185 – 283765
From April 24, 2013 through
August 22, 2014
Note: The asterisk symbol “*” can be any letter or number.
• If the vehicle is within the above ranges, proceed to step 2.
• If the vehicle is not within the above ranges, Recall 9316D is not applicable.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an
Authorized Campaign Label RECALL 9316D attached to the vehicle’s hood or bulkhead.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS
displays:
Campaign Label is: Action to perform:
RECALL 9316D
Open
Present Contact the Warranty Hotline at (877) 727-
6626, option 3, to update vehicle history.
Not present Proceed to “REPAIR PROCEDURE”.
RECALL 9316D
CLOSED
Present Return vehicle to inventory or customer.
Not present Complete a label and apply to vehicle's
hood or bulkhead.
RECALL 9316D is
not displayed Does not apply
Recall does not apply to this vehicle. Return
vehicle to inventory or customer.
REPAIR PROCEDURE
Please refer to Attachment II.

 

[Kedis82ZE8]

This has been out a few days now... Subaru has a steering loss recall

http://jalopnik.com/subaru-warns-owners-to-stop-driving-recalled-cars-1776647244

"Potentially due to being machined improperly, the steering columns have the potential to fail in select Legacy and Outback vehicles from the 2016 and 2017 model years. As a result, the steering wheel could have no effect on which way the car turns. "

 

[Lbear]

2014-2016 CX-5
JM3 KE**** E0 314076 409363
JM3 KE**** F0 433967 549354
JM3 KE**** G0 615341 749123

So if the above range of 615341-74913 is where ones VIN falls into. That means it is part of the recall?

That would mean 133,782 vehicles are affected with the above range.

113,387 + 95,287 + 133,782 = 342,456 vehicles

 

[moJoe]

mine is a 2016.5 and VIN falls after the JM3 KE**** G0 615341 749123 range so I'm guessing I'm ok.

 

[craigo]

So if the above range of 615341-74913 is where ones VIN falls into. That means it is part of the recall?

That would mean 133,782 vehicles are affected with the above range.

113,387 + 95,287 + 133,782 = 342,456 vehicles

I don't believe it works like that. The VIN's fall into the range, but that does not mean that there is one vehicle for each number. Like credit card numbers, there's an algorithm that can validate and avoid issues like transposed digits and typos.

 

[GAXIBM]

Vin does have a check digit but it is embedded before the last digits which normally are sequential but may jump for different model configutations.

 

[Lbear]

Any pics of what this bolt looks like?

 

[mpkav]

ATTACHMENT I –SERVICE INFORMATION
Recall Campaign 9316D
Page 1 of 4
CONDITION OF CONCERN
On the front suspension of certain subject vehicles, it is possible that the lower nut and bolt, mounting the
shock absorber and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off.
After extended operation, in the worst case, the front shock absorber and steering knuckle may separate,
causing a significant loss of steering control and increasing the risk of a crash.
Dealers are instructed to inspect the tightening condition of bolts and nuts on front suspension, and if
necessary replace them with new ones and tighten to the proper torque specification. This inspection
and repair must be performed on all subject vehicles at no charge to the vehicle owners.
SUBJECT VEHICLES
Model VIN Range Build Date Range
2016 CX-3 JM1 DK**** G0 100037 – 127264 From March 10, 2015 through
December 2, 2015
2014-2016 CX-5
JM3 KE**** E0 314076 – 409363
JM3 KE**** F0 433967 – 549354
JM3 KE**** G0 615341 – 749123
From January 19, 2013 through

Mine is in that range. I wonder if this explains what I have been experiencing: http://www.mazdas247.com/forum/showthread.php?123854527-Wheel-wheel-rattle

When I search the recall database with Mazda Canada using my VIN it only lists the recent fuel filler recall. Does this mean mine isn't going to be considered?

 

[mpkav]

I just made an appointment for my 32,000 km service and the fuel filler recall. I mentioned 9316D, they said they can't go ahead with the fix unless it comes up in the system under my VIN, though they said they will at least inspect the area. The appointment is next week, if my vehicle is affected I might get a letter by then.

 

[Coasterdon]

My number is in the range being 729943 for my 2016 CX- 5 but it is not on Mazda Canadas site. Is Canada just behind?