Guys, I ordered fumoto 106 according to amazon's fitting guide...obviously doesn't fit...what's the actual model I need for cx 9?
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Contact Fumoto customer service. Had the exact same thing happen. They shipped me a new one along with a prepaid envelope to send the wrong one back. It was top notch the way it was handled on their end. Here's the email exchange I had with them (start at the bottom and go up - it's from Mozilla Thunderbird, sorry).
Hi,
Thank you for confirming your address. We shipped out the F-107 today. Note: You will find a return envelope/package with postage already paid. Please send us back the F-106 and on the package please reference RMA# XXXX. Thank you for choosing Fumoto!
Best Regards,
Matt
fea logo
Matthew Benjamin
Fumoto Engineering of America, Inc.
3330 Industrial Drive
Santa Rosa, CA 95403
Phone: (707) 545-7020
Toll Free: (800) 918-3406
Fax: (707) 546-1910
E-mail:
sales@fumotousa.com
Web:
www.fumotousa.com
On 4/16/2015 2:07 PM, REDACTED wrote:
> My address is
>
> REDACTED
>
> Sent from my iPad
>
> On Apr 16, 2015, at 11:16 AM, Matthew Benjamin <sales@fumotousa.com> wrote:
Hi,
Thank you for sending the additional information we requested. What we would like to do is set up an exchange through us. We will send you the correct valve (the F-107) along with a return envelope already paid for so you can simply send us back the F-106. Please confirm your ship to address and we will get that sent out right away. We will look for your reply,
Regards,
Matthew Benjamin
fea logo
Matthew Benjamin
Fumoto Engineering of America, Inc.
3330 Industrial Drive
Santa Rosa, CA 95403
Phone: (707) 545-7020
Toll Free: (800) 918-3406
Fax: (707) 546-1910
E-mail:
sales@fumotousa.com
Web:
www.fumotousa.com
On 4/16/2015 6:33 AM, REDACTED wrote:
> I bought it from qwikvalve through Amazon.com on Feb 18th.
>
> Sent from my iPad
>
> On Apr 15, 2015, at 3:00 PM, Matthew Benjamin <sales@fumotousa.com> wrote:
>
>> Hi,
>>
>> Thank you for contacting us. In order to better assist you we need to know whether you purchased directly from us or someone else. Regardless we want to make things right by you so please let us know asap. We look forward to your reply.
>>
>> Best Regards,
>>
>> Matthew Benjamin
>>
>>
>> <Purple Arrow - .6 inch width -1.jpg>
>> Matthew Benjamin
>> Fumoto Engineering of America, Inc.
>> 3330 Industrial Drive
>> Santa Rosa, CA 95403
>> Phone: (707) 545-7020
>> Toll Free: (800) 918-3406
>> Fax: (707) 546-1910
>> E-mail:
sales@fumotousa.com
>> Web:
www.fumotousa.com
>>
>> On 4/14/2015 7:54 PM, REDACTED wrote:
>>>
>>> I believe your product fit guide has an error. I purchased a valve for my 2014 Mazda CX-9. According to your site it specs F106. The threads do not fit. You may want to update your fit guide and please advise as to what part number does fit. I know of people using F107 in prior model year CX-9 and the engine is still the same as far as i know. Thank you for your time.
>>>
>>>