Short story:
Took car in for TCM replacement and oil change/tire rotation. Got the car Wed. Wife noticed knocking sound, thought it was a nail in tire. I took car Saturday with my family to see if I could hear it, nothing until I was on my way home. Knocking very loud.
Checked out the car today, and saw that 3 lug nuts were MISSING from the rear passenger tire, and the two remaining were loose! I know it was them because I have Mazda wheel locks, and it's not there, so they can't say someone loosened them. I am SO upset because we had our families in that car on highways and that tire could have easily come off.
What should I do? I'm going to call them and leave a message today (closed sundays). But what should/can we demand? Obviously they made a major risk of life by doing that. Thanks for listening.
Took car in for TCM replacement and oil change/tire rotation. Got the car Wed. Wife noticed knocking sound, thought it was a nail in tire. I took car Saturday with my family to see if I could hear it, nothing until I was on my way home. Knocking very loud.
Checked out the car today, and saw that 3 lug nuts were MISSING from the rear passenger tire, and the two remaining were loose! I know it was them because I have Mazda wheel locks, and it's not there, so they can't say someone loosened them. I am SO upset because we had our families in that car on highways and that tire could have easily come off.
What should I do? I'm going to call them and leave a message today (closed sundays). But what should/can we demand? Obviously they made a major risk of life by doing that. Thanks for listening.
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