Not true...it's just different from what we are used to with Garmin & other on-board traffic Navi's. I took my '17 in to Mazda as I felt I needed my Nav updated (I did - the car was on the lot for months b4 I bought it so wanted refresh & made a difference). Sirius has NOTHING to do with the GPS traffic on this car according to a Sirius rep I called when my "traffic" area was greyed out as yours is/was. After the refresh, it now works but doesn't show "traffic events" (still greyed out) but service dept rep said 1. you have to have a route activated and 2. there has to be an "event" for it to show anything. I have to take his word for that for now. But I did see that finally the traffic flow patterns show up now and I never saw that before. It was a map of a large area that can be zoomed a bit. (I'm in CT/NYC area) & I could see routes all over that area. Similar to my Garmin, it showed a lot of green, red and yellow areas on many roads. I was told that traffic conditions are constantly monitored when on a route. At times, ours has said " a better route has been found..." and we had option to view it and chose or deny it. Get a refresh of your GPS & I think you'll see it's better. It's only been an hour since I got home so I'm also going to get the owner's manual out again. I also found out that the USB ports in the front console are just for playing music from personal devices, NOT for charging as we were told by salesman...My hubby's iPhone was drained on a trip when he thought it was charging. Lot's to learn still but glad to learn that today as car also taken in due to front USB's not charging phone! (only the rear USB ports can charge. In front, one must use one of the 2 lighter jacks so buying that adaptor for hubby's iPhone which is a bit silly to me as who want that big cord instead of the little white USB one? I'm still scratching my head over this info re the front USB ports. (the salesmen say one thing & service disagrees; the owner's manual only mentions "charging" via USB in the rear seat console so I think service is correct..)