Seems like quality service is a tough thing to find in dealer service departments these days. Case and point:
My 5 has been making a horrid noise around the front left corner when I go over significant 'dips' in the road, or those really big speed bumps they put in residential areas. So I bring it in to the dealer I bought it from and they replace all four bushings and send me on my merry way. I'm 5 minutes from the dealer when the noise happens again. So I call them up and am told I'll have to drive with the service manager to get to the bottom of the problem.
Couple days later me and the chief are on our test drive, he's driving of course and can't hear anything. I say "you need to find something that will really work the suspension and the sound will happen strait away." So he sees the entrance to a parking lot strait ahead and flipping goes blasting for it. Before I could get out a word of protest he totally rocks my front bumper on the asphalt and bounces us into the parking lot. I just turned to him and said "don't do that again."
What kind of moron doesn't know his own vehicles? Isn't that why they manipulate us all to going back to the dealer? Because they "know our vehicle best."
The bad news is that of course I had already scratched up the bottom of my front bumper simply from driving into my own driveway the first couple of times, and there was no other visible damage to call him on. The good news is that now the suspension makes that noise on almost EVERY bump in the road. It goes in Tuesday for a replacement strut mount. That better be the end of it, and after this I'm getting my service done elsewhere.
My 5 has been making a horrid noise around the front left corner when I go over significant 'dips' in the road, or those really big speed bumps they put in residential areas. So I bring it in to the dealer I bought it from and they replace all four bushings and send me on my merry way. I'm 5 minutes from the dealer when the noise happens again. So I call them up and am told I'll have to drive with the service manager to get to the bottom of the problem.
Couple days later me and the chief are on our test drive, he's driving of course and can't hear anything. I say "you need to find something that will really work the suspension and the sound will happen strait away." So he sees the entrance to a parking lot strait ahead and flipping goes blasting for it. Before I could get out a word of protest he totally rocks my front bumper on the asphalt and bounces us into the parking lot. I just turned to him and said "don't do that again."
What kind of moron doesn't know his own vehicles? Isn't that why they manipulate us all to going back to the dealer? Because they "know our vehicle best."
The bad news is that of course I had already scratched up the bottom of my front bumper simply from driving into my own driveway the first couple of times, and there was no other visible damage to call him on. The good news is that now the suspension makes that noise on almost EVERY bump in the road. It goes in Tuesday for a replacement strut mount. That better be the end of it, and after this I'm getting my service done elsewhere.