Jack Rabbit
Banned
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- 18 Mazda CX5 AW
YES and NO.CJ and Adam, perhaps you should contact Mazda corporate Japan direct and tell them your story. The sad truth is that in the US, Americans don't give a crap about service or loyalty to consumers. Its all about the dollar. In Japan, they have a much different philosophy and attitude and they absolutely do care on a whole other level. It is Americans running ruining their brand and reputation. You should also email this to Scotty K and i'm sure he will make a youtube video and include it on his channel for all to be aware of. That should get the attention of the manufacturer and public. He has over 5 million subscribers and has actually had other people with ridiculous vehicle problems receive resolution direct from the manufacturer in Japan after he aired their issue. He also livestreams Q & A on certain days too if you follow him. I know some people think he is a whack job but in this instance, it might be your ace card. Manufacturers shudder at the bad press he gives them when he airs issues from customers that should never happen. You never know.
Japanese companies believe in long term company sustainability to include responsible financially astute CEO salaries, product quality & reliability, etc.
However when it comes to the bottom line, lawsuits, self-policing themselves, etc., they behave the same as any other American company, Germany company or any other company. That's why we need rules and regulations.
Remember Toyota and the gas pedals, acceleration induced car wrecks and deaths ?Luckily, I owned a quality Toyota when they were quality and well before these death traps were sold.
And then the heads of the Japanese firms did everything they could to hide the problems thus avoid costly repairs and embarrassing. Only once under investigation, did they even start to admit there might be a problem while their lawyers still fought tooth and nail against any death lawsuits. Whenever anyone wants to get rid of a rule , or regulation, or dissolve an agency, I scratch my head in disbelief. People and companies simply can not self govern themselves.
I agree on the bad press... Once headlines get started and start to accumulate then they try to shut the bad press down, even if it means they spend $$ to finally fix the problems. But only when the bad press starts to snowball and affect the customer perception and/or bottom line. Tchman's idea to contact Scotty is a great idea and hopefully it gets some results for you.
Just remember...companies and their leaders are only interested in survival and the almighty dollar/yen, etc. They will
circle the wagon and do everything possible to protect that and avoid paying $$. Sometimes they deny repairs while under warranty but especially once the warranty is expired..
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