I had my local oil change shop change my rear differential fluid and front transfer case fluid on my 16.5 CX-5 GT AWD a couple months ago. I provided 2 qts of Mazda Hypoid Gear Oil and 4 new crush washers. After the work was done, my wife and I would sometimes smell burning fluid coming from the front of the car. I took it into the shop this afternoon and had them look at it. Apparently, the tech who worked on it failed to use one of the crush washers I provided, and as a result, some of the fluid has been leaking out and spraying on the exhaust, resulting in the burning smell.
The shop asked that I get them some new hypoid gear oil and a new crush washer, and they will be happy to replace the washer and top it off free of charge. He said there was no way to no how low the fluid level is. I am obviously going to demand that they reimburse me for the fluid and crush washer.
So I'm basically trying to figure out how to deal with the shop after their negligence. Not trying to milk them, they are very nice and people make mistakes. But if there is potential damage to the car, then I should obviously demand more.
Question: would there be any damage to the front transfer case caused by the leaking fluid? Fluid is still leaking so I am assuming there is an adequate amount of fluid left in there. If the fluid was below a critical level, would the check engine light come on?
Any feedback or advice would be appreciated.
The shop asked that I get them some new hypoid gear oil and a new crush washer, and they will be happy to replace the washer and top it off free of charge. He said there was no way to no how low the fluid level is. I am obviously going to demand that they reimburse me for the fluid and crush washer.
So I'm basically trying to figure out how to deal with the shop after their negligence. Not trying to milk them, they are very nice and people make mistakes. But if there is potential damage to the car, then I should obviously demand more.
Question: would there be any damage to the front transfer case caused by the leaking fluid? Fluid is still leaking so I am assuming there is an adequate amount of fluid left in there. If the fluid was below a critical level, would the check engine light come on?
Any feedback or advice would be appreciated.