I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?