Well my 2015 cx-5 had no jerking, sounds like bull s*** from the dealer to me.
My EURO spec 2018 has same issue occasionally. For me it's just annoying don't consider it a safety issue. Unfortunately the dealer was correct when told you it was 'normal'. Normal maybe, but something Mazda needs to address. In this day and age a 6 speed transmission is old school technology. There should not be any more bugs to work out at this stage in the production life of this transmission.
There is a worldwide TSB that explains that some cars may experience notchy changes at some elevations which is why some of you may feel it and some not (over 1000m or 3300ft). Of course this forum has taken the pathetic move of allowing Mazda NA to insist that TSBs are not shown as if they don*t exist so I won*t show it (I tend to get warned in great big red letters if I tread on the mod*s toes) but the number is R069/17C if you need to quote it. It explains the installation of new gearbox firmware to improve the feel.
But many owners complaining this do not live in such higher elevations over 1000m or 3300ft. SKYCRUISE in Belgium certainly is not.There is a worldwide TSB that explains that some cars may experience notchy changes at some elevations which is why some of you may feel it and some not (over 1000m or 3300ft). Of course this forum has taken the pathetic move of allowing Mazda NA to insist that TSBs are not shown as if they don*t exist so I won*t show it (I tend to get warned in great big red letters if I tread on the mod*s toes) but the number is R069/17C if you need to quote it. It explains the installation of new gearbox firmware to improve the feel.
Ummm....wat? Is this conjecture, or verified?
Our '15 never does this. Perhaps, they have modified the torque converter lock disengagement criteria to make it even more strict. Remember, SkyActiv transmission is much closer to the manual unit then to your average slush box. It unlocks torque converter very reluctantly in any gear, making it a direct drive. And it locks in any gear almost instantly. May be you are experiencing the enhanced direct - drive algorithms that give you benefits of fuel savings at the expense of low-speed, low-torque hesitation. Could be very normal.
See, another 2018 CX-5 GT owner is complaining the problem. If such problem happens only on 2018+ CX-5 non-turbo owners, we can certainly believe the culprit is the modification to SkyActiv-Drive transmission made for cylinder deactivation.My 2018 GT does the same thing, jerking on acceleration coming out of a sharp corner. The torque converter locking up mentioned here seems to make sense because it doesn't really feel like a gear change when it happens.