Where to begin. 2 month ago, we decided to pull a trigger on a 2018 CX-9. Brand spaking new, with 90 miles on it. Everything was fine, until one day, my wife calls me and frantically says that her car just shut off on the freeway and big message appeared on HUD to pull over immediately. She pulled over to the side of busy freeway in the middle of rush hour. She said every single light was on the dashboard...there were multiple messages on the screen regarding malfunctions for every imaginable item. My first thought was that maybe car overheated, so I told her to turn it off, but the car was already shut off. She couldn't turn her hazards on, couldn't turn the car off, nothing. So, as I drove there to pick her up and get a tow truck, this thing just started to "boot" itself up. Finally after about 20 minutes, the car could be started again, but there was a "SES" light on. We had the car towed to the dealership where we bought it.
They had a car for little over 2 weeks. At first, they were not able to duplicate the problem. There were about 60 codes stored. The car drove fine. They updated the PDU. Finally, after about 2 weeks, we got a call and were told that Mazda rep was there and they knew what it was. Apparently, some connectors under the dashboard behind the glove box needed to be eliminated and the wires had to be soldered together. Conveniently, the dealer was able to have the problem happen when they pulled the car in the shop. Great! I thought. They noted that it happened on their paperwork and started the process of fixing the wires. We got the car back.
Week and a half later. Same s***. Luckily, this time my wife was close to home so she was able to limp it back home. car is currently at home and I will have it towed to the dealer.
What now? Quite frankly, we don't want the car. This is insane. We bought a new car to avoid issues like that. My wife is freaked out and she doesn't want to drive this thing. What if this happens 1 year from now again?
I haven't been in Mazda forums, because this is our first Mazda. I drive BMW and I am active on those forums, so I know what's going on with different models. You guys know your model. Does anyone ever heard of this problem before?
I don't know what the outcome will be. I guess they need to have the car there to do diagnostics and find out. I am really frustrated right now.
They had a car for little over 2 weeks. At first, they were not able to duplicate the problem. There were about 60 codes stored. The car drove fine. They updated the PDU. Finally, after about 2 weeks, we got a call and were told that Mazda rep was there and they knew what it was. Apparently, some connectors under the dashboard behind the glove box needed to be eliminated and the wires had to be soldered together. Conveniently, the dealer was able to have the problem happen when they pulled the car in the shop. Great! I thought. They noted that it happened on their paperwork and started the process of fixing the wires. We got the car back.
Week and a half later. Same s***. Luckily, this time my wife was close to home so she was able to limp it back home. car is currently at home and I will have it towed to the dealer.
What now? Quite frankly, we don't want the car. This is insane. We bought a new car to avoid issues like that. My wife is freaked out and she doesn't want to drive this thing. What if this happens 1 year from now again?
I haven't been in Mazda forums, because this is our first Mazda. I drive BMW and I am active on those forums, so I know what's going on with different models. You guys know your model. Does anyone ever heard of this problem before?
I don't know what the outcome will be. I guess they need to have the car there to do diagnostics and find out. I am really frustrated right now.