2016 CX-5 Touring driver's seat rocks slightly
- Thread starter Mazmr
- Start date
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- Plano, Texas, USA
(lol2) I guess we're the lucky one's. Hope we won't have this issue ever (knock on wood)!
Jester7677
Member
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- CX-5
I have not brought it in yet. I'm waiting for the first service to have them address the seat and update the infotainment system.
Add me to the list, 2 week old GT with both front-to-back and side-to-side rocking. I'll be contacting the dealer today and will update my post if there's any resolution.
Edit: It's going into the dealership on Saturday for them to look at this and also do the V55 update. Service dept wasn't aware of a TSB for the seat but are going to do more research.
Edit: It's going into the dealership on Saturday for them to look at this and also do the V55 update. Service dept wasn't aware of a TSB for the seat but are going to do more research.
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My dealership contacted Mazda who are sending new rails and spacers. They should be arriving imminently, will provide part numbers etc if the problem is resolved.
russiankid
Member
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- 2016 CX-5 Sport AWD
I just joined the forum and a new Mazda CX5 Sport AWD owner. I thought I was crazy when my seat rocked but apparently there are many with this issue, not sure if it is worth going to the dealer to get it fixed but if the issue is going to come back anyway I don't want to waste my time/have the dealer touch my car.
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- Mazdaspeed6
My wife's 13 does it. It's slightly annoying, but doesn't bother me much. It isn't just the seat back, but the entire assembly. I have to buy into the notion that it is related to the motorized mechanisms, as it is only an occurrence with the driver side, and not on the passenger in her Touring.
My 15 model 3 does not have this anomaly.
Sent from my SM-N900V using Tapatalk
My 15 model 3 does not have this anomaly.
Sent from my SM-N900V using Tapatalk
Jester7677
Member
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- CX-5
Interesting, mine is being worked on today and Mazda sent the dealership spacers as well as rails. If there's a slight gap then the spacers would make sense. Hopefully I get the same result as you!
Update: Just got a call from the dealership, one of the replacement rails was nice and tight, but the other one still exhibited the rocking problem. I wonder if they got an out of spec batch or something. Mazda are overnighting a replacement replacement to the dealership.
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russiankid
Member
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- 2016 CX-5 Sport AWD
Everytime I get into the car now, this is the first thing I notice. (bang)
Picked mine up late yesterday, and the rocking seat issue has been resolved. Yay! Here are the notes on the work order in case it helps anyone:
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Customer states excessive play in driver's seat.
Tech verified customer's concern.
Tech confirmed and installed new seat track to correct per tech line (#15218003).
After track replacement, tech road tested and found now when seat is going backward and forward it is extremely noisy and vibrating, and again has excessive play. Contacted tech line, was advised to swap motors from original seat track. Tech removed and replaced forward and backward motor, cable, and bracket and re-tested.
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While it was obviously not a world-ending problem, it also wasn't something that I expected on a brand new car with an MSRP of close to $36K. Very happy with the way that both Mazda and the dealership dealt with it.
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Customer states excessive play in driver's seat.
Tech verified customer's concern.
Tech confirmed and installed new seat track to correct per tech line (#15218003).
After track replacement, tech road tested and found now when seat is going backward and forward it is extremely noisy and vibrating, and again has excessive play. Contacted tech line, was advised to swap motors from original seat track. Tech removed and replaced forward and backward motor, cable, and bracket and re-tested.
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While it was obviously not a world-ending problem, it also wasn't something that I expected on a brand new car with an MSRP of close to $36K. Very happy with the way that both Mazda and the dealership dealt with it.
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- Plano, Texas, USA
Glad to hear this annoying problem got resolved for you. Do you happen to know the tech actually replaced motors instead of replacement rail they told you on the phone? Or the tech put replacement replacement rail in and found more problems on motors?
He replaced the seat track first and then noted a problem with noise / vibration whenever the seat was adjusted, as well as some play. He then also swapped out the forward / backward motor. Not noted (I think) is that Mazda overnighted a second replacement seat track to them as there was still excessive play on one side when they installed the first replacement.
