Mazda USA Came Through - Believe it or Not
Just for kicks, I called Mazda USA a few days ago about buying a brand new 09 CX-7 and the disc that came with it was 2 years old. I told him that Mazda/Denso are selling 2008 Revision discs for $200 on www.mazdanavigation.com for a product that should have come with my new car. I expected nothing to happen.
The customer support person totally agreed. No questions asked. He asked me how much they were selling them for and I told him $200. He immediately responded, that he would send me a $200 Mazda gift card that I can use at any Mazda dealer for parts, service and that they could order a disc for me using it.
Three days later I received an apology letter outlining my complaint and a $200 gift card!
Now that I bought the disc I have to figure out $200 worth of service that I need all at once within a year (must be used all at once). How much is the Mazda recommended interval service? Ceric, you must know.
Even my wife's 09 CX-7 came with the 2007 Ver 1.! I haven't pulled the disc yet on her new car to read the label but I suspect the Rev E.
I now have 2 versions of the NAV that say 2007, Version 1, with slightly different dates of files burnt on the DVD. WTF is that about?
I know calling the dealer will get nowhere. I may just suck it up and buy the new DVD. $200 split between 2 cars ain't so bad.
Just for kicks, I called Mazda USA a few days ago about buying a brand new 09 CX-7 and the disc that came with it was 2 years old. I told him that Mazda/Denso are selling 2008 Revision discs for $200 on www.mazdanavigation.com for a product that should have come with my new car. I expected nothing to happen.
The customer support person totally agreed. No questions asked. He asked me how much they were selling them for and I told him $200. He immediately responded, that he would send me a $200 Mazda gift card that I can use at any Mazda dealer for parts, service and that they could order a disc for me using it.
Three days later I received an apology letter outlining my complaint and a $200 gift card!
Now that I bought the disc I have to figure out $200 worth of service that I need all at once within a year (must be used all at once). How much is the Mazda recommended interval service? Ceric, you must know.