mazdaspeedster3
Member
- :
- Mazdaspeed3. 2008
Ok... I currently have a WTB 2 (yes 2) Mazdaspeed6 rims in the WTB section. Please read in full as here is why....
First week of February (2/4/09) I put an offer on a set of MS6 rims that had TPMS and 25% tread. That offer was accepted. I immediately pay pal'ed the seller the money. 2 days later I received a call that shipping was more than originally quoted. Against my better judgment I agreed to split the shipping difference and in minutes sent another $40. 2 days after that the rims were "shipped". The following Wed. I received 2 of the rims. Nicely shrunk wrapped together with cardboard between. I asked the UPS driver if he had the other 2 and he said "no, you will probably see them tomorrow". No biggie, not uncommon. I immediately opened the rims to take a look in excitement and immediately noticed the tires were completely shot (no tread and cuts to the sidewalls) and there was no TPMS. Again, not that big of a deal, just need to discuss it with the seller. I sent him a Text and email and he refunded me the $40 shipping overage I had paid. Not really adequate I know but whatever, we are all friends right? Well, 4 days goes by and no other set of rims shows up and one of the reference numbers supplied (no tracking #'s) didnt have any information at all. Even calling 800-pickUPS came up with nothing. Another day, no rims. I sent the seller another email. He contacted the UPS store to find that they some how put the same tracking numbers on both packages and now one of them is lost. A tracer was put out and we wait. A week goes by and nothing. Inquiring again the seller contacts them to find that there was a mistake with the tracer and they would do another. Also finds that some how only $100 was put down as value and that was all he would get back along with shipping costs. I was asked to please wait and see what comes of the next tracer (all this time nothing happens unless I ask, no sense of urgency and no immediate action is ever taken on sellers part). So, the day after I was supposed to hear back from the seller about the second tracer I call the UPS store myself to get very contradicting stories from the Manager. They obviously made a big mistake and fess up to it hoping another tracer finds them but will only refund the $100 value and shipping. Terrible... So, I demand the tracer information which he would not supply as I am not the customer. Fair enough. I contact the seller and ask him to get that information so that I can continue to help in finding these missing rims. A day later I receive a message with that information. I was unable to call that night but did the following morning. UPS gave me some run around but I got through to the Baltimore Hub (where the origin scan took place of the reference number that did ship) and they are still looking. The description they had was terrible and there was really no sense of urgency as more than two weeks has already gone by.
Now, more than 3 weeks in I am about done. I keep getting put off to a future date but never hear anything on that future date unless I ask. I finally sent an email to the seller stating that I needed a refund in full and needed to know how he wanted the two rims I did receive returned. I got a reply that I should keep the two rims, he would refund me $300 and I should try and find 2 other rims on the forum or ebay. In humor I looked on ebay to find one FULL set of rims for $1765 and no other. I also posted a WTB 2 MS6 rims in the WTB section with only responses of empathy. I can not imagine anyone having 2 sitting around that are willing to part with for $300 shipped.
Here are my thoughts If I had ordered anything from any where else and it was lost in transit I would get a full refund or a replacement part shipped. That is just how it works. I did not fill in the form for $100 value (UPS store swears that this form was filled out by seller and not their mistake), I did not pick the shipper and had nothing to do with the tracers or the lack of urgency escalating the issue appropriately in order to recover in a timely fashion. I understand that it sucks for the seller but ultimately feel that he is 100% responsible and I should not be put out at this degree for this. If I take the offer he will have made out in the end much better than I the customer who not recieved his product and is now being asked to accept that.
Thoughts?
First week of February (2/4/09) I put an offer on a set of MS6 rims that had TPMS and 25% tread. That offer was accepted. I immediately pay pal'ed the seller the money. 2 days later I received a call that shipping was more than originally quoted. Against my better judgment I agreed to split the shipping difference and in minutes sent another $40. 2 days after that the rims were "shipped". The following Wed. I received 2 of the rims. Nicely shrunk wrapped together with cardboard between. I asked the UPS driver if he had the other 2 and he said "no, you will probably see them tomorrow". No biggie, not uncommon. I immediately opened the rims to take a look in excitement and immediately noticed the tires were completely shot (no tread and cuts to the sidewalls) and there was no TPMS. Again, not that big of a deal, just need to discuss it with the seller. I sent him a Text and email and he refunded me the $40 shipping overage I had paid. Not really adequate I know but whatever, we are all friends right? Well, 4 days goes by and no other set of rims shows up and one of the reference numbers supplied (no tracking #'s) didnt have any information at all. Even calling 800-pickUPS came up with nothing. Another day, no rims. I sent the seller another email. He contacted the UPS store to find that they some how put the same tracking numbers on both packages and now one of them is lost. A tracer was put out and we wait. A week goes by and nothing. Inquiring again the seller contacts them to find that there was a mistake with the tracer and they would do another. Also finds that some how only $100 was put down as value and that was all he would get back along with shipping costs. I was asked to please wait and see what comes of the next tracer (all this time nothing happens unless I ask, no sense of urgency and no immediate action is ever taken on sellers part). So, the day after I was supposed to hear back from the seller about the second tracer I call the UPS store myself to get very contradicting stories from the Manager. They obviously made a big mistake and fess up to it hoping another tracer finds them but will only refund the $100 value and shipping. Terrible... So, I demand the tracer information which he would not supply as I am not the customer. Fair enough. I contact the seller and ask him to get that information so that I can continue to help in finding these missing rims. A day later I receive a message with that information. I was unable to call that night but did the following morning. UPS gave me some run around but I got through to the Baltimore Hub (where the origin scan took place of the reference number that did ship) and they are still looking. The description they had was terrible and there was really no sense of urgency as more than two weeks has already gone by.
Now, more than 3 weeks in I am about done. I keep getting put off to a future date but never hear anything on that future date unless I ask. I finally sent an email to the seller stating that I needed a refund in full and needed to know how he wanted the two rims I did receive returned. I got a reply that I should keep the two rims, he would refund me $300 and I should try and find 2 other rims on the forum or ebay. In humor I looked on ebay to find one FULL set of rims for $1765 and no other. I also posted a WTB 2 MS6 rims in the WTB section with only responses of empathy. I can not imagine anyone having 2 sitting around that are willing to part with for $300 shipped.
Here are my thoughts If I had ordered anything from any where else and it was lost in transit I would get a full refund or a replacement part shipped. That is just how it works. I did not fill in the form for $100 value (UPS store swears that this form was filled out by seller and not their mistake), I did not pick the shipper and had nothing to do with the tracers or the lack of urgency escalating the issue appropriately in order to recover in a timely fashion. I understand that it sucks for the seller but ultimately feel that he is 100% responsible and I should not be put out at this degree for this. If I take the offer he will have made out in the end much better than I the customer who not recieved his product and is now being asked to accept that.
Thoughts?