Haven't had any luck with dealer service department yet (though they are trying), hoping someone here has some ideas:
Purchased new 2016 CX-5 GT AWD w/i-ACTIVESENSE at the end of March, and within a week started receiving the following two error messages on my info panel:
"Smart City Brake Support Malfunction. Forward SCBS Disabled." and
"Smart Brake System Malfunction"
Both messages show up in tandem, never just one or the other, and at seemingly random times. Once I turn the car off, they disappear and then pop up again after a few days or weeks. The dealer asked several questions about weather conditions, time of day, highway vs. city, windshield sensor debris/fog, etc. But the messages have appeared in just about every combination of driving conditions. Dealer kept the car for a couple days, could not recreate the issue or find anyone else with this issue, eventually Mazda told them to replace some ABS part...two days later, message appeared again.
Dealer keeps telling me they need to run diagnostics while the messages are on the screen but given the randomness of the problem, neither I nor they have been able to recreate on demand. Closest thing to a pattern I've recorded is that the error is more likely to set off when driving at slow speed and/or slowly applying the brake; the car usually jerks a bit (which i assume is the SCBS kicking in briefly?) and then the messages appear. For example, once they appeared while in the middle of a U-turn after I was stopped at a red light.
Thanks for your help and suggestions!
Purchased new 2016 CX-5 GT AWD w/i-ACTIVESENSE at the end of March, and within a week started receiving the following two error messages on my info panel:
"Smart City Brake Support Malfunction. Forward SCBS Disabled." and
"Smart Brake System Malfunction"
Both messages show up in tandem, never just one or the other, and at seemingly random times. Once I turn the car off, they disappear and then pop up again after a few days or weeks. The dealer asked several questions about weather conditions, time of day, highway vs. city, windshield sensor debris/fog, etc. But the messages have appeared in just about every combination of driving conditions. Dealer kept the car for a couple days, could not recreate the issue or find anyone else with this issue, eventually Mazda told them to replace some ABS part...two days later, message appeared again.
Dealer keeps telling me they need to run diagnostics while the messages are on the screen but given the randomness of the problem, neither I nor they have been able to recreate on demand. Closest thing to a pattern I've recorded is that the error is more likely to set off when driving at slow speed and/or slowly applying the brake; the car usually jerks a bit (which i assume is the SCBS kicking in briefly?) and then the messages appear. For example, once they appeared while in the middle of a U-turn after I was stopped at a red light.
Thanks for your help and suggestions!