Intermittent power from USB port (2020 CX-5)

[Pitter]

Something must be loose. The power delivered to the dedicated cel phone recepticle in the center console is intermittent and much affected by bumpy roads. I don't use it that often to charge my phone but I do like to use it with WAZE. Unfortunately the system sort of toggles between connected and not connected so I keep getting my map then losing it further down the road. I wonder if a fix (some kind of replacement) would be fairly easy or very complicated. As it is intermittent I do get the map some, even most of the time (on smooth road) so hesitate to bring up the issue with Mazda. I don't want to spend a week without the car over a USB port. Anyone had a similar problemand if so the cure?

 

[Ranman57]

You can try putting a shot of electrical contact cleaner in the port, that might help. The best is probably Deoxit D5. Not cheap but the best I've ever used.

If that helps then a good idea is to get a USB extension cable like this. Keep it plugged into the jack with the cable duct taped down to keep it from moving around and use the other end to plug / unplug your cable to the phone and keep the wear and tear away from the car's port.

 

[rmtaylor51]

Have you tried a new or different cable? I had that problem a while back and changing out the cable took care of the problem.

 

[Pitter]

Thank you both. Deoxit isn't available where I am but there is a Silicone spray. Would that help? Or there is a product here called Johnsen's Electronic Cleaner. What about that? Yes I have tried multiple cords but the problem persists so they don't seem to be at fault.

 

[sm1ke]

This may be more of a last resort, but if you're so inclined, you can buy a replacement USB hub/port assembly and then replace the one in your car. The instructions in the thread below, specifically the video in the original post, are written for the AA/ACP retrofit. They should help with disassembly and reassembly if you DIY.

Installation of CarPlay Upgrade Kit on 2017-2018 CX-5?

Hi, Did anybody follow this guy's DIY installation instructions video of CarPlay and Android update kit and did install everything successfully? In the video he does not disassemble the entire center console and his install looks much simpler and faster...

mazdas247.com

 

[wlong01]

I don't think silicone spray is a good idea, look for electrical contact cleaner. There's lot of different brands.

 

[sm1ke]

CRC QD Electronic Cleaner is another brand.

 

[Ranman57]

Thank you both. Deoxit isn't available where I am but there is a Silicone spray. Would that help? Or there is a product here called Johnsen's Electronic Cleaner. What about that? Yes I have tried multiple cords but the problem persists so they don't seem to be at fault.

Johnsen's 4600 Electronic Cleaner looks like it would be a good bet.

 

[RL911]

Mine does the exact same thing, it’s pretty much unusable. Use the one designed for use with the infotainment screen/car play/AA and/or get a cigarette lighter.

its not the cord, just a super cheap usb port. Might even be 1.0.

 

[Pitter]

I used the Johnsen's and looks like it worked. Never lost connection on a ride including bummpy terrain. Thanks so much Ranman57!

 

[Ranman57]

I used the Johnsen's and looks like it worked. Never lost connection on a ride including bummpy terrain. Thanks so much Ranman57!

Nice! Now you should get that cable (or one like it) to protect the port long term.