- :
- RDX Aspec Adv.
I scheduled an oil change for this afternoon, and made my appointment right on time. My CX5 was taken back in a timely fashion and about 45 minutes later, I was told by the manager that they had drained out all of my oil only to discover that...surprise! They have no oil filters in stock for my vehicle. Kinda shocked, honestly.
Everyone has a failure. It's how you deal with it that matters.
My dealer:
-Went to a local auto shop and got me a filter of my choice (I chose a Wix, based on prior experience).
-Did not charge me a dime for today's services (with no urging or prompt from me.)
-Offered to replace the filter AGAIN with the OEM, at no charge to me, in the morning when they arrived. (I opted not to, Wix standard filter will be fine for a 5K mile OCI The Wix XP filters much poorer, so it can last for a 15K mi OCI, and I don't recommend it, personally. They bought me the exact filter I wanted, the standard Wix.).
You really cannot beat that for service. Dealership is the way to go, 100%, IMO/IME
Everyone has a failure. It's how you deal with it that matters.
My dealer:
-Went to a local auto shop and got me a filter of my choice (I chose a Wix, based on prior experience).
-Did not charge me a dime for today's services (with no urging or prompt from me.)
-Offered to replace the filter AGAIN with the OEM, at no charge to me, in the morning when they arrived. (I opted not to, Wix standard filter will be fine for a 5K mile OCI The Wix XP filters much poorer, so it can last for a 15K mi OCI, and I don't recommend it, personally. They bought me the exact filter I wanted, the standard Wix.).
You really cannot beat that for service. Dealership is the way to go, 100%, IMO/IME