That's really a jaw-dropping work by a Mazda dealer!⋯ The dealer is open to whatever I want to fix the issue.
First, your title is wrong. That has nothing to do with Mazda or their dealer installed hitch.
Either this is a fake post or that dealer has the absolutely worst mechanic.
Just get them to take off a bumper from another new CX-5, get them to do the cut out properly and put it on your CX-5
Sadly the internet is full of varmints trying to sway opinions or trust.
Hi yrwei52,
Great suggestion, swap out the bumper from another white cx-5 on the lot.
In response to another poster, I inspected the car but only to be sure that the hitch had been installed. Did not bend over to see hole, which I should have done.
I called Mazda Customer support and they are mortified. The rep actually said that they may ship a fully painted bumper from Japan if that is what it takes. They will be calling the dealership and working with them for a solution.
So far I am thinking of these options:
1. A factory painted bumper, from an existing cx-5 on the lot or one from the Japanese factory.
2. Then put my own hitch on and get some type of reimbursement from dealership.
3. Put the Garnish Stainless steel bumper guard on, which is a standard option that cleans up the hole, i.e. Covers the bad job.
Frankly the whole thing sucks.
Rather not identify the dealership and give them a chance for redemption.
Tom
That is true, but doubting the OP of this post seems misplaced to me. "Why" would he be dishonest about this? "What" would he be trying to accomplish?
Here's an alternative explanation. The dealer said they used the wrong template. I don't know but I'm guessing that the hitch that template belongs to uses a surround that covers the mess. The guys in the shop are under tremendous pressure to work fast, so the guy was sloppy. And you know the guy they gave the job to wasn't one of their best mechanics-- probably a grunt. He thought it would be covered and wouldn't matter.
There's no excuse for that kind of work, but it's a possible explanation.
If it were mine, I'd insist on the new bumper from another car at the dealership. That's the best outcome for you, and the dealership can deal with the inconvenience of waiting for a new part from Japan. Then, don't ever return to that dealer if possible.
How so? Looks like a tow bar install gone bad
Ok
FYI - this is our official accessory for towing:
You can get different aftermarket types here which including a cut out of the bumper
YesI assume the ball and "tongue" are removable?
One poster suggested that I take a picture of the back of my CX-5 to legitimize my original post. Will do that tomorrow and block out my plate. Raining today.
Like I mentioned earlier, this is not a fake post.
I really want to avoid swapping out the bumper. Leaning towards the Guarnish Stainless steel rear bumper part with the hitch hole already cut out.
Tom