So I typically don't make these kinds of posts, but what happened today just aggravated me to no end and I'm in a sharing mood.
In 2015 my company leased a 2016 CX-5 and as part of the lease, I purchased a service agreement. The terms of the service agreement were that I would pre-pay X-amount of dollars, and Mazda would service the car at no additional charge for three years or 45,000 miles, whichever came first. That contract is good until 6/21/18, and the car currently has 37,000 miles on it. Seems like it should still be covered, right?
About 3 months ago, I bought out the lease so that my wife could get that car, and I got another lease. My wife takes the car in today for its first service since I bought out the lease. The service technician tells my wife (who is pregnant and due in seven days...) that the car has had "too many services" and they will no longer honor the service contract. According to him, the minimum service interval is supposed to be 7,500 miles, and we've had too many services done. Now, the contract that I have says absolutely nothing about service intervals...nothing. Also, the very dealer refusing to honor the service contract is the one who has set my service intervals for the past two years! They have known the entire time that it was under a prepaid contract and never said anything about a "minimum service interval" before we decided to buy out the lease.
I provided my wife with a copy of the agreement via e-mail to present to the service guy. He tells her, "oh that contract is too vague, you need to call corporate, we're not going to cover it". Well, the contract was not too vague for them to take my hard earned money. The contract was not too vague for them to service the car for the past 2.5 years. The contract was not too vague until I bought out the lease!! They are essentially stealing the remainder of my contract and telling me to go suck it. (bang)
What pisses me off is that I got my current company lease from the same dealership, I'm quite upset that I went out of my way to support the local guy only to be treated like this. I now have to lump this dealership into the "bunch of theives" category.
And, for the record my services were by the service manual. First two were 7,500 and the rest were at 5,000 (except for the recalls).
36,987 - standard service
33,955 - recall for lift gate damper
30,196 - regular service
25,042 - regular service
20,334 - regular service
15,647 - regular service
15,476 - recall fuel filler
7,500 - regular service
In 2015 my company leased a 2016 CX-5 and as part of the lease, I purchased a service agreement. The terms of the service agreement were that I would pre-pay X-amount of dollars, and Mazda would service the car at no additional charge for three years or 45,000 miles, whichever came first. That contract is good until 6/21/18, and the car currently has 37,000 miles on it. Seems like it should still be covered, right?
About 3 months ago, I bought out the lease so that my wife could get that car, and I got another lease. My wife takes the car in today for its first service since I bought out the lease. The service technician tells my wife (who is pregnant and due in seven days...) that the car has had "too many services" and they will no longer honor the service contract. According to him, the minimum service interval is supposed to be 7,500 miles, and we've had too many services done. Now, the contract that I have says absolutely nothing about service intervals...nothing. Also, the very dealer refusing to honor the service contract is the one who has set my service intervals for the past two years! They have known the entire time that it was under a prepaid contract and never said anything about a "minimum service interval" before we decided to buy out the lease.
I provided my wife with a copy of the agreement via e-mail to present to the service guy. He tells her, "oh that contract is too vague, you need to call corporate, we're not going to cover it". Well, the contract was not too vague for them to take my hard earned money. The contract was not too vague for them to service the car for the past 2.5 years. The contract was not too vague until I bought out the lease!! They are essentially stealing the remainder of my contract and telling me to go suck it. (bang)
What pisses me off is that I got my current company lease from the same dealership, I'm quite upset that I went out of my way to support the local guy only to be treated like this. I now have to lump this dealership into the "bunch of theives" category.
And, for the record my services were by the service manual. First two were 7,500 and the rest were at 5,000 (except for the recalls).
36,987 - standard service
33,955 - recall for lift gate damper
30,196 - regular service
25,042 - regular service
20,334 - regular service
15,647 - regular service
15,476 - recall fuel filler
7,500 - regular service