Suburban Imports on Grand River in Farmington Hills

[kipper88]

Anyone have any expierence buying a used car from these guys?
i test drove an 07 black mazda 3 from them. thinking about purchasing.

 

[Silver Ecstasy]

They're actually a great dealership. Go work with Richard at Suburban. He's extremely professional, straight-forward, honest, and definitely a straight shooter when it comes to pricing, options and whatnot. Not to mention, he's a car guy so he's respectful about your car when it comes to warming up the car and making sure it's clean whenever.

 

[kipper88]

cool.
thanks for the response.
the salesman i was working w/ was 'crazy hair' Matt. his real name is matt but his hair was all metro and spikey, so i call him crazy hair.

 

[Silver Ecstasy]

He's sorta questionable. I had a 5 second conversation with him and it was awkward.

Richard sits at the end, his desk is nearest the door by the service entrance.

I don't know what Matt's sales experience is, but Richard is an absolute pleasure to work with and you'll respect his honesty and courtesy especially when buying cars can be a huge headache with inconsiderate, uneducated salespeople to deal with.

Make sure you get all your facts straight is all I can honestly suggest. As long as you're comfortable, you should be fine.

 

[kipper88]

He's sorta questionable. I had a 5 second conversation with him and it was awkward.

Richard sits at the end, his desk is nearest the door by the service entrance.

I don't know what Matt's sales experience is, but Richard is an absolute pleasure to work with and you'll respect his honesty and courtesy especially when buying cars can be a huge headache with inconsiderate, uneducated salespeople to deal with.

Make sure you get all your facts straight is all I can honestly suggest. As long as you're comfortable, you should be fine.

he was awkward. he didn't know the price listed on teh cars, tried to make up a lot of stuff about how his dealership worked blah blah blah. once i find the car i want i only care about price. if he can't make it work to my budget, i move on.

wish i met richard first. Matt doesn't seem like the sharpest tool in the shed.

 

[Silver Ecstasy]

Well you could always switch salespeople. Again, if you arn't comfortable, you can always switch. PM me and i'll give you Richard's info if you need it.

 

[CWPspeed3]

I bought my car from Richard as well, hes a real cool guy that actually knows what hes talking about and if he doesnt he will find out. I go there and talk cars with him every once and a while. I've never talked with Matt but I've talked to quite a few of the other sales and service people too, never had any major issues in the 9mo I've had my car.

 

[6iguy2005]

what kinda car you looking for?

 

[kipper88]

i want an 07 mazda 3 hatchback. preferably a manual.
do you have one?

 

[JinxKwB]

There is a bald buy there with a bad comb over, glasses and a weasely voice, I cant remember his name, but he is a DOUCHE of a salesman. Avoid him. The second you see him you will know who I'm talking about. He was trying to sell me a 2005 3 BARE BONES with 60,000 miles for $13,500. He got under my skin so much I bought my car somewhere else.

 

[wolverine_man]

I tried dealing with them and they proved very reluctant to do a dealer trade. I ended up getting Borgman Mazda in Grand Rapids to get the car I wanted from a Mazda dealership in Cleveland, OH. Clearly, Farmington is closer to Cleveland than GR, but Suburban wouldn't even bother. Not to mention I got a much better deal at Borgman than Suburban offered.

 

[Silver Ecstasy]

Sounds like you tried to do business over the phone. I don't know how effective that is, but obviously it didn't work out I suppose.

 

[6iguy2005]

Sounds like you tried to do business over the phone. I don't know how effective that is, but obviously it didn't work out I suppose.

shouldn't matter.. when i tried to do bus. there they were the same way. they don't like to dealer trade there it seems.

 

[Silver Ecstasy]

Difference is, I know what it's like trying to do business over the phone and how to gauge the seriousness. It doesn't seem like the sale proved worth while over the phone.

 

[kipper88]

Matt got back to me too late. He found a car for me to look at but i already purchased by then. Oh and he tried to sell me a mazda 3 that they bought from a rental car company...no thanks.

 

[Silver Ecstasy]

Did you try contacting Richard like I suggested?

 

[mazdaspeedster3]

LOL... Ray knows that Matt kid. He could not know the first thing about a car to tell you that the used3 was from a rental company. That would be the absolute last thing I would EVER tell anyone! I know they have been looking at some very qualified Used Vehicles to get some people in the door but find it hard to beleive they would have a rental fleet car. Strange.

 

[mazdaspeedster3]

Unless.... It was meant for a Rental car company and they cancelled or reduced the fleet order after shipment.

 

[kipper88]

Did you try contacting Richard like I suggested?

i didn't. i looked through their inventory and i found a private seller w/ the exact car i wanted for a good deal. So i bought it.

 

[wolverine_man]

I'm an attorney. I definitely know how to transact business over the phone. I had offers and test drives arranged in several cities in Michigan: 3 in Grand Rapids, 1 in Holland, 1 in Lansing, 1 in Bay City, and Suburban in Farmington Hills. I made a spreadsheet of all the offers for the various dealerships, which also included any extras, etc. Suburban called me about two months after I bought my 3 from Borgman and asked if I was still looking. I told them Borgman took care of me and got me the car in Cleveland.

Borgman dealer traded even before I was approved on my financing, which they said they don't like to do. Incidentally, East Imports of Grand Rapids also located the same GG 3 in Cleveland and offered to dealer trade for it, but they wouldn't touch the price I was offered at Borgman. I think they didn't believe me when I told them what they'd sell it to me for. They were trying to call me bluff. Their loss.