Hello Fellow Mazda Owners,
Taking advice from the multiple replies and threads on this forum, I tried following the process of having the module changed out on my 2014 CX5 GT, by contacting Mazda HF and having them issue a case number before making appointment with local Mazda dealer. After having a bitter experience and being told that, since my vehicle is barely 1600 miles over the 60K warranty, I needed to pay a $135.00 evaluation fee, plus other charges to change out the module (if it turned out that this would be the fix), that would result in an investment of over $400.00. All of this, simply, to have the ability of playing music files off my 16GB USB drive that index at the last file played when I turn off my vehicle.
Exploring options of either investing the $400.00 being charged, in a head unit that is compatible with the factory Bose system installed, or finding someone that has a used module in good condition that has the correct software (think salvaged vehicle) that can be swapped out with the older module.
Any other recommendations that any of you could offer? BTW, the case number process that Mazda HF handles to try and address genuine issues that Mazda owners are experiencing, are very often, ignored or become the laughing stock at Mazda dealerships. Aren't Mazda dealers, proven representatives of the Mazda Corporation?
Regards.
I sympathize, but no, not at all. Dealers are local businesses and there can be great variation in service from one to the next. Mazda has a list of "Gold Cup" dealers that should be somewhat better performing in this regard.