Well, I noticed earlier this summer that I had 3 small paint bubbles starting on the roof. One of them has now broken open, and the other two are still intact, but look like they are about to burst.
The car is less than 4 years old, just turned 25,000 kms (about 15,000 miles), and is not driven in winter salty conditions. I am not a happy camper.
Today I took the car to a Mazda dealer, who was actually very nice, helpful and sympathetic.
They did not try to blame the problem on me, which is what I was prepared for. They sent me straight away to their body shop contractor to have it looked at and have pictures taken.
They actually said they will forward the body shop recommendation to Mazda Canada and file a warranty claim on my behalf.
I took it to the shop right away, and they were great. They were not surprised to see it. Told me they fix lots of Mazda paint issues.
Interestingly enough, they said the worst offender was Pearl White. Anyway, they took pictures, and said they will forward an estimate for a roof repaint to the dealer, and that I should expect a reply next week.
Hopefully the good first impression I have of the process will continue throughout. If you folks are interested, I will post updates as they happen.
Cheers everyone.
The car is less than 4 years old, just turned 25,000 kms (about 15,000 miles), and is not driven in winter salty conditions. I am not a happy camper.
Today I took the car to a Mazda dealer, who was actually very nice, helpful and sympathetic.
They did not try to blame the problem on me, which is what I was prepared for. They sent me straight away to their body shop contractor to have it looked at and have pictures taken.
They actually said they will forward the body shop recommendation to Mazda Canada and file a warranty claim on my behalf.
I took it to the shop right away, and they were great. They were not surprised to see it. Told me they fix lots of Mazda paint issues.
Interestingly enough, they said the worst offender was Pearl White. Anyway, they took pictures, and said they will forward an estimate for a roof repaint to the dealer, and that I should expect a reply next week.
Hopefully the good first impression I have of the process will continue throughout. If you folks are interested, I will post updates as they happen.
Cheers everyone.