Let me say, until last week I have been MORE than pleased with my local Mazda dealership(John Finger Mazda). But last week is when the trouble started.
Lets start last week. Took the Mazdaspeed in for its 15k service. Yeah, last time I'll do that again. First, they drained my fresh Amsoil(this was in a previous post) and then they REFUSED to fix ANY of the problems with my car. Rumble in the steering wheel, nope couldn't hear it the first day. 2nd day? Sorry, we don't even know where its coming from. Brakes are warped? No, we couldn't find that either. They "drove" the car and couldn't feel it. Just to have the car come back and the sides of all my tires are gone. I have autocrossed FREQUENTLY over the last 4 years, and I KNOW what this is from.
Well, Saturday we bought a new 6. We dealt down the car, etc etc. Got the $1500 rebate and what was SUPOSED to be the S-Plan. We put down an equal amount of money as the S-Plan. But what do we find out today? Our $1500 check was used INSTEAD of the S-Plan! What the hell?!?!?
I went down to Mazda tonight and was pissed, but I was very calm about this issue. I asked him to please look it over. I was talking FIRM, but I was not YELLING. He then asked me to stop yelling and I said "I'm not". He said "Then I'm calling the police". He then attempted to stop me from getting out of his office by blocking the door. I dodged under his arm and walked out.
I was thinking about trading my car for an RX8 since I just got a pay raise, but there's no way in hell I'll buy from them again. Anyway, I called the Mazda customer service line and they won't give me the number, or even the name of the regional sales manager. I asked to speak to his manager and he hung up on me. I called back, FURIOUS, and asked to speak to the manager, got hung up on again.
This is where I need some help, can anyone tell me the name and number of the regional sales manager for South Carolina?
Lets start last week. Took the Mazdaspeed in for its 15k service. Yeah, last time I'll do that again. First, they drained my fresh Amsoil(this was in a previous post) and then they REFUSED to fix ANY of the problems with my car. Rumble in the steering wheel, nope couldn't hear it the first day. 2nd day? Sorry, we don't even know where its coming from. Brakes are warped? No, we couldn't find that either. They "drove" the car and couldn't feel it. Just to have the car come back and the sides of all my tires are gone. I have autocrossed FREQUENTLY over the last 4 years, and I KNOW what this is from.
Well, Saturday we bought a new 6. We dealt down the car, etc etc. Got the $1500 rebate and what was SUPOSED to be the S-Plan. We put down an equal amount of money as the S-Plan. But what do we find out today? Our $1500 check was used INSTEAD of the S-Plan! What the hell?!?!?
I went down to Mazda tonight and was pissed, but I was very calm about this issue. I asked him to please look it over. I was talking FIRM, but I was not YELLING. He then asked me to stop yelling and I said "I'm not". He said "Then I'm calling the police". He then attempted to stop me from getting out of his office by blocking the door. I dodged under his arm and walked out.
I was thinking about trading my car for an RX8 since I just got a pay raise, but there's no way in hell I'll buy from them again. Anyway, I called the Mazda customer service line and they won't give me the number, or even the name of the regional sales manager. I asked to speak to his manager and he hung up on me. I called back, FURIOUS, and asked to speak to the manager, got hung up on again.
This is where I need some help, can anyone tell me the name and number of the regional sales manager for South Carolina?
