phillips1983
Member
- :
- 2013 Mazda CX-9 Touring - FWD
Hi,
I recently purchased a Brand New 2013 Mazda CX-9 (Auto w/ Touring Package) on June 26, 2013.
I have only 1,700 miles on the odometer as of right now.
The problem I have currently having is: Harsh engagement is accompanied by an Extremely Loud Clunk and Vehicle Violently Lurching/Jumping/Jolting/Jerking Forward motion each time the vehicle is placed into Reverse then shifted into Drive position while the brake pedal is pressed completely.
(Notes: I have read and followed Mazda�s recommended Break-In procedure for a new vehicle exactly as it is stated in the provided Mazda owners� manual.)
The problem that I am currently experiencing started when the vehicle had around 700 miles on the odometer. I do not experience any issues when the car is cold. After I drive the vehicle for about 15 minutes or so; the harsh engagement problem from Reverse to Drive starts to occur.
With that being said, the first time that this happened, it was unexpected and I seriously thought that another vehicle hit me from behind in a parking lot, so I immediately got out of my car to check for the other vehicle and for any damage. There was no damage or any other car.
I then repeated my steps the way in which I pulled the car into the parking spot prior to it happening. I shifted the car into reverse, backed out of my spot, placed my foot on the brake pedal, came to a complete stop, shifted into Drive�..then all at once I heard and felt a loud harsh clunk and the car dangerously lurched /jumped/jerked forward. This startled me and scared the other passengers again in the vehicle. So, I immediately called the Mazda Service Department and made an appointment.
Every time I drive my Brand New Mazda CX-9 this harsh shift engagement occurs. It is most noticeable when I come to a complete stop in a parking lot or my driveway, put the car into Reverse, come to a complete stop, then I put the car into Drive then as stated...........the CX-9 jolts/lurches/jerks forward (accompanied by a loud disturbing clunk noise) as if another vehicle bumps into me from behind.
I have brought the CX-9 in four (4) different times to the Mazda Service department regarding this problem.
1. July 23, 2013 - (717 miles on odometer) - Work Performed: Automatic Transmission Electronic Diagnosis
Did not help at all.
2. August 7, 2013 - (978 miles on odometer) - Work Performed: Shift Shock � Note Reflash PCM for Shift Shock
Helped for about 100 miles, then problem came back
3. August 15, 2013 - (1,214 miles on odometer) - Work Performed: Harsh Engagement (K0404XRX) � Transmission Control Module Replaced
Again, Helped for about 100 miles, then problem came back even worse.
4. August 20, 2013 - (1,345 miles on odometer) - Work Performed: Harsh Engagement K0404XRX Transmission Control Module, R&R
Absolutely no change. Problem is still present.
As of right now, August 31, 2013 - (1,641 miles on odometer) - the dealer service department has Ordered a new replacement transmission and I am currently waiting for it to get delivered and installed. I am not sure if this will fix the problem.
If anyone has been experiencing this problem or if anyone could help me out or guide me in any way, it would be greatly appreciated. Thanks So Much!!
I recently purchased a Brand New 2013 Mazda CX-9 (Auto w/ Touring Package) on June 26, 2013.
I have only 1,700 miles on the odometer as of right now.
The problem I have currently having is: Harsh engagement is accompanied by an Extremely Loud Clunk and Vehicle Violently Lurching/Jumping/Jolting/Jerking Forward motion each time the vehicle is placed into Reverse then shifted into Drive position while the brake pedal is pressed completely.
(Notes: I have read and followed Mazda�s recommended Break-In procedure for a new vehicle exactly as it is stated in the provided Mazda owners� manual.)
The problem that I am currently experiencing started when the vehicle had around 700 miles on the odometer. I do not experience any issues when the car is cold. After I drive the vehicle for about 15 minutes or so; the harsh engagement problem from Reverse to Drive starts to occur.
With that being said, the first time that this happened, it was unexpected and I seriously thought that another vehicle hit me from behind in a parking lot, so I immediately got out of my car to check for the other vehicle and for any damage. There was no damage or any other car.
I then repeated my steps the way in which I pulled the car into the parking spot prior to it happening. I shifted the car into reverse, backed out of my spot, placed my foot on the brake pedal, came to a complete stop, shifted into Drive�..then all at once I heard and felt a loud harsh clunk and the car dangerously lurched /jumped/jerked forward. This startled me and scared the other passengers again in the vehicle. So, I immediately called the Mazda Service Department and made an appointment.
Every time I drive my Brand New Mazda CX-9 this harsh shift engagement occurs. It is most noticeable when I come to a complete stop in a parking lot or my driveway, put the car into Reverse, come to a complete stop, then I put the car into Drive then as stated...........the CX-9 jolts/lurches/jerks forward (accompanied by a loud disturbing clunk noise) as if another vehicle bumps into me from behind.
I have brought the CX-9 in four (4) different times to the Mazda Service department regarding this problem.
1. July 23, 2013 - (717 miles on odometer) - Work Performed: Automatic Transmission Electronic Diagnosis
Did not help at all.
2. August 7, 2013 - (978 miles on odometer) - Work Performed: Shift Shock � Note Reflash PCM for Shift Shock
Helped for about 100 miles, then problem came back
3. August 15, 2013 - (1,214 miles on odometer) - Work Performed: Harsh Engagement (K0404XRX) � Transmission Control Module Replaced
Again, Helped for about 100 miles, then problem came back even worse.
4. August 20, 2013 - (1,345 miles on odometer) - Work Performed: Harsh Engagement K0404XRX Transmission Control Module, R&R
Absolutely no change. Problem is still present.
As of right now, August 31, 2013 - (1,641 miles on odometer) - the dealer service department has Ordered a new replacement transmission and I am currently waiting for it to get delivered and installed. I am not sure if this will fix the problem.
If anyone has been experiencing this problem or if anyone could help me out or guide me in any way, it would be greatly appreciated. Thanks So Much!!