I just need to vent/rant about my dealer for a minute. I took my car in yesterday for it's last free oil change and to have them look at several other issues going on with the car. I also had the windshield replaced by an auto glass company at the dealership shop so the techs could look to see if anything was causing the rattle I get up near the glass on the drivers side dash. The list of things I wanted done were: Change the oil, fix the shaking hood as I found 4 spots where the sealant on the hood separated, inspect the headlights that have white clouding per the TSB I provided them, inspect the drivers side mirror for shaking, inspect the driver seat rails as my rocking has gotten worse. Considering they already did nothing about the seat 2 other times I wasn't hopeful they would fix it this time. The mirror, could have just been the road I was driving when I noticed it more "buzzy" the passenger so I wasn't overly concerned about that either. I really wanted them to fix the hood and replace my headlights. Guess what, they did neither! Dropped the car off at 8am, picked it up at 2:30pm and all that was done was an oil change (I had to fight tooth and nail to get the Mazda Moly 0W20 oil) and the windshield was replaced by a independent company.
About the hood, when I emailed and talk to the service writer I emailed him pictures of the broken sealant on my hood as I removed the panel under the hood to look at it, I also sent him the TSB about the hood shake from earlier models so he knew what sealant was need and what tool was needed for the sealant. When I picked the car up they said that when they drove the car, they didn't notice the hood shaking at all. Now the highway out by them is only speed limit 55 and I usually see the issue up around 65-70mph. I asked if the tech even removed the sound deadening panel under the hood to inspect the sealant spots and I was told no. NO!!!!! Seriously!!!! I gave them pictures with the problem clearly visible and they didn't even remove the panel to look at it them selves. I complained, they said they would order the new sealant stuff and I could bring my car back from the to do it. So another day my car has to sit at that crap service department so they can fix the hood, it takes 6+ hours for the stuff to dry before I can drive the car!!!! WTF!!!!!
My headlights, LED, have white residue showing up along the bottom edges and at the inside corners, it's clearly visible and there is a TSB about some seal being bad causing the white milky stains to form. The fix, per the TSB, is to replace the effected headlight units. The techs looked at my headlights, agreed that I was getting the white stains and saw what I was talking about. When I went to pick the car up, I was told that at this point they weren't even going to try to get replacements approved as they didn't think it was bad enough yet. What the hell!!! They told me to continue to monitor it and when it gets worse they will fix it. I don't like that all, I'm now one year into my 3 year warranty and would rather them fix it now so I have another almost 2 years incase something pops up with the new lights. I'm going to be calling Mazda today to discuss the issue and see what they say. The fact the dealer didn't even try even after they agreed their was a problem is piss poor. It's like this place just doesn't care about their customer concerns and want to do as little work as possible.
It seems like every other person goes to the dealer with an issue and the dealer fixes it, I go to the dealer and they do nothing! time to try a new dealer I guess.
About the hood, when I emailed and talk to the service writer I emailed him pictures of the broken sealant on my hood as I removed the panel under the hood to look at it, I also sent him the TSB about the hood shake from earlier models so he knew what sealant was need and what tool was needed for the sealant. When I picked the car up they said that when they drove the car, they didn't notice the hood shaking at all. Now the highway out by them is only speed limit 55 and I usually see the issue up around 65-70mph. I asked if the tech even removed the sound deadening panel under the hood to inspect the sealant spots and I was told no. NO!!!!! Seriously!!!! I gave them pictures with the problem clearly visible and they didn't even remove the panel to look at it them selves. I complained, they said they would order the new sealant stuff and I could bring my car back from the to do it. So another day my car has to sit at that crap service department so they can fix the hood, it takes 6+ hours for the stuff to dry before I can drive the car!!!! WTF!!!!!
My headlights, LED, have white residue showing up along the bottom edges and at the inside corners, it's clearly visible and there is a TSB about some seal being bad causing the white milky stains to form. The fix, per the TSB, is to replace the effected headlight units. The techs looked at my headlights, agreed that I was getting the white stains and saw what I was talking about. When I went to pick the car up, I was told that at this point they weren't even going to try to get replacements approved as they didn't think it was bad enough yet. What the hell!!! They told me to continue to monitor it and when it gets worse they will fix it. I don't like that all, I'm now one year into my 3 year warranty and would rather them fix it now so I have another almost 2 years incase something pops up with the new lights. I'm going to be calling Mazda today to discuss the issue and see what they say. The fact the dealer didn't even try even after they agreed their was a problem is piss poor. It's like this place just doesn't care about their customer concerns and want to do as little work as possible.
It seems like every other person goes to the dealer with an issue and the dealer fixes it, I go to the dealer and they do nothing! time to try a new dealer I guess.
