Hey folks, could really use some help here.
I’ve got a 2020 Mazda6 Sport that fits this exact problem and year/model found in the TSB.
I attempted to bring it into a Mazda dealership at 60,211 on the odometer at the same time this TSB came out. They sent me out the door with merely a trans software flash for shift points and reset the trans learning. Problem obviously persisted.
Brought it back around 66K miles and they now say the trans needs replaced at $5700. Mazda corporate offered $2500 “after warranty assistance” but both they and the dealer refused to fix the problem under warranty even though I initially came in at just 211 miles past the 60K powertrain warranty.
I didn’t have this TSB in hand at the time of either visit and now that I do, I asked the dealership to reconsider a warranty trans replacement since the iron powder contaminating the ATF didn’t just start at the time I brought it in - it’s likely been slowly destroying the trans for thousands of miles and I should not be on the hook for such a flaw when I brought it in at 60,211.
Shop manager still has not called me back about it and Mazda corporate won’t return my calls either.
Any advice on how to negotiate this with the dealer and/or Mazda corporate? Extremely frustrating situation…