Thank YOU!!Here you go...
The TSB simply refers dealers to call Mazda if a 2020 CX-5 or 2019-2020 CX-9 with the power liftgate won't start due to a low battery.
Thank YOU!!Here you go...
The TSB simply refers dealers to call Mazda if a 2020 CX-5 or 2019-2020 CX-9 with the power liftgate won't start due to a low battery.
Here you go...
The TSB simply refers dealers to call Mazda if a 2020 CX-5 or 2019-2020 CX-9 with the power liftgate won't start due to a low battery.
Since this is not a recall will the dealer preemptively replace this part if we haven't had the issue yet? My VIN falls in that range but I haven't had any battery issues (knock on wood)
No - a dealer won't replace this under warranty if you've never experienced the problem.
The following 2020 CX-5s equipped with a power liftgate are potentially affected:
VINs JM3KFxxxxxx700008-820235 produced from September 13, 2019 through March 18, 2020
While you’re at it also consider a 3 stage smart battery charger that has sensors to switch from the bulk charge mode to absorption and the floating modes as the battery is replenished. Car alternators are designed to maintain batteries, not recharge a dead battery. A smart battery charger prevents overcharging which can damage the battery. Typical cost is under $100. These are good things to have on hand regardless of the age of your car.Thank you for this. Looks like mine was made in March just before this part was upgraded, sooo ... yay. Something nice to look forward to. Guess now I have to buy an emergency jumpstarter for my brand new car. Bloody Hell.
Or worse, when your Power Liftgate Control Module KBG6-62-6H0C would start the parasitic draw after 3 years or 36,000 miles without the new car warranty.That makes sense, it just sucks that if it does happen it could possibly be when you are running late or need to be somewhere and coming out to an unexpected dead battery can be a huge pain in the ass.
It may get the job done on a 4 cylinder engine. Size matters when it comes to jump starters. The 400 noted on the Eveready packaging is probably peak amps which purely a marketing ploy. Peak amps is the maximum amount of power a jump starter can discharge for a very short period of time, as in milliseconds. It takes longer than that to start a car engine. What counts is cranking amps (CA) which is the amount of power a battery can discharge and sustain for at least 30 seconds in normal temperature. Check the fine print but that Eveready’s cranking amps are probably 50% of its peak amps or 200 CA. That might be enough but 300 CA would be better. The jump starter I have is rated at 425 CA. Check the fine print to learn the CA rating. And exchange it for a larger one if you so choose.Just bought one of these. Might it help?
Why can you just show Service Alert SA-049/20 posted in post #23 above by zroger73 to your Mazda dealer, and have them to get Power Liftgate Control Module KBG6-62-6H0 and even the battery replaced?just came back from my dealer, the people are very nice, but have no clue about the problem. They had another CX5 sits in their service area with the same problem, but they are not able to find anything, therefore they are not able to do anything... :-(
Coordinate: Indianapolis.
If anyone here is also from Indianapolis, we may team up to discuss the problem together.
Why can you just show Service Alert SA-049/20 posted in post #23 above by zroger73 to your Mazda dealer, and have them to get Power Liftgate Control Module KBG6-62-6H0 and even the battery replaced?
Well that’s pretty uncooperative and unhelpful if you are experiencing the parasitic draw / dead battery problem. I’m the original poster who did have this problem in late April / early May for a 2020 CX5 Signature and my dealer after not being able to figure it out themselves did call the Mazda hotline who advised them that the solution was to replace the rear lift gate control module (part # KBG6626H0C/1). That solved the problem. It’s been 3 months since that was done and we’ve had no dead battery problems. Keep on your dealer and don’t be shy about politely elevating it.I did, that service alert says mazda is “working on a solution”, so my dealer isnt convinced the powerlift gate module is the root cause of the issue
I’m communicating with mazda customer service.
just came back from my dealer, the people are very nice, but have no clue about the problem. They had another CX5 sits in their service area with the same problem, but they are not able to find anything, therefore they are not able to do anything... :-(
The dealer first admits that they don't have a clue, and then when you present them with a probable cause, and that Mazda has released a TSB pointing to the likely culprit, they still don't take action?I did, that service alert says Mazda is “working on a solution”, so my dealer isn't convinced the powerlift gate module is the root cause of the issue
I’m communicating with Mazda customer service.
Well that’s pretty uncooperative and unhelpful if you are experiencing the parasitic draw / dead battery problem. I’m the original poster who did have this problem in late April / early May for a 2020 CX5 Signature and my dealer after not being able to figure it out themselves did call the Mazda hotline who advised them that the solution was to replace the rear lift gate control module (part # KBG6626H0C/1). That solved the problem. It’s been 3 months since that was done and we’ve had no dead battery problems. Keep on your dealer and don’t be shy about politely elevating it.