dissatisfied with mazda service

Y

yonutz

Member

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2004 Mazda 3s

• Jun 7, 2004

• #1

got my first oil change today, it cost me $25.63. on the paper, it said free car wash, i didn't get one. they didn't use that paper on the floor mat to prevent stains, my mats got black. didn't even get a next oil change reminder sticker on the window. when i had my civic, the honda dealership, always washed the car/vacuum, cleaned the rims, checked everything, used a reminder sticker, and made sure everything was right. anybody else have similar experiences with mazda service, do they all suck or just the dealership i go to.

 

J

JOS3

Member

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05 22V mazda3

• Jun 7, 2004

• #2

i got my first oil change free and free car washes for life. who the **** is your dealer? what an asshole

 

J

jflo

Member

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03.5 msp

• Jun 7, 2004

• #3

yeah, i think it's your dealer. i'd call customer service over there and give them an earful about how dirty your mats are

 

Y

yonutz

Member

:

2004 Mazda 3s

• Jun 7, 2004

• #4

so this isn't usual for mazda dealerships huh, yea the dealership is called douglas mazda/mitsu, i'm starting to hate them, first they sucker me into paying msrp for my 3 and their service sucks too, i'm gonna look elsewhere for oil changes n such.

 

J

JOS3

Member

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05 22V mazda3

• Jun 7, 2004

• #5

call corporate and complain

 

L

Loose

Member

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CX-9/Mazdaspeed 3

• Jun 7, 2004

• #6

jflo said:

yeah, i think it's your dealer. i'd call customer service over there and give them an earful about how dirty your mats are

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Sorry to hear of your experience. They are rated through Mazdausa i.e. 5 star service etc.. Call the dealer and talk to the serviced manger (use sugar not vinegar if you know what I mean) let him in on youe experience in his servive dept. If you are not satisifed w/ his response all MazdaUSA and let them know what happened w/ your experience. They will get back to the dealer, trust me.
My dealer gave me a free oil change if I put all 10's on the survey.

Goodluck,
Tim

 

M

msubullyfan

Yeah, I'm an engineer...

:

2005 Nissan Frontier 4x4

• Jun 7, 2004

• #7

yonutz said:

so this isn't usual for mazda dealerships huh, yea the dealership is called douglas mazda/mitsu, i'm starting to hate them, first they sucker me into paying msrp for my 3 and their service sucks too, i'm gonna look elsewhere for oil changes n such.

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Mazda/Mitsu? That explains a lot. Their service department is probably running pretty tight profit margins for all the warranty work they're doing on Mitsubishis.

Change your own oil. It's unbelievably easy! You'll really enjoy it because it'll help you learn more about your car.

 

Z

ZippityZoomZoom

Member

• Jun 7, 2004

• #8

I prefer them NOT washing my car at all.

Sucks about the interior dirt, definitely give them a nice little call.

 

R

RonH

Member

• Jun 8, 2004

• #9

My dealer treated me like a King. Good service and a car wash that I didn't expect, all for $18.95.

 

A

alexlitov

• Jun 8, 2004

• #10

yonutz said:

so this isn't usual for mazda dealerships huh, yea the dealership is called douglas mazda/mitsu, i'm starting to hate them, first they sucker me into paying msrp for my 3 and their service sucks too, i'm gonna look elsewhere for oil changes n such.

Click to expand...

Nobody sucked you in.

I bet they didn't have a gun to your head making you to sign for a car ownership.... (confused)

 

M

Mikey444

Member

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Mazda 3 & RX-8

• Jun 8, 2004

• #11

RonH said:

My dealer treated me like a King. Good service and a car wash that I didn't expect, all for $18.95.

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A lot like my dealer, except I dont get free car washes