I've been hearin' mostly bad news about dealerships lately on the forum .. but I actually have some good stuff t'say!
I took my MSP in for service at Faulkner Mazda (in Philadelphia) on Wednesday morning, bright and early at 8am. I came equipped with a three page typed list of all the things that needed to be worked on, along with printed pages of TSB info.
My dealership did EVERYTHING, without a SINGLE word of protest.
And just to show you how much work they did, let me run down the list. Full service inspection (fluids, brakes, tires, etc), checked to make sure I had the right ECU/PCM programmed, changed oil and filter, checked my turbo (found out my thermostat was damaged and replaced it), replaced some clamps and hoses for a coolant leak that were installed at a DIFFERENT dealership (Faulkner didn't think they looked good enough), installed the new bushings for the clunk (they used the correct part, too, the 156E), checked my rotors to make sure they weren't warped, repainted the rusted area on the brake rotor hubs, replaced my subwoofer and entire rear deck so the rattling would stop, replaced my alarm module, reattached my rear skirt that was starting to fall off, AND repaired the dents over my right front fender with AMAZING quality and with NO paint job!
And the total for all this? .. Just shy of $300. And that's for the dent repair and the oil change. The car drives excellently, looks fantastic, and I'm absolutely thrilled with how well they did with everything. I don't have a single complaint. I'm still stupified over how well they did with that dent on the fender. Half the lip over the wheel well was smashed in .. and now, the only thing you can see is a miniscule crease when you hold your face about four inches from the car. It's incredible.
So for anyone in the Philadelphia area that every has any problems .. Go to Faulkner. Service Manager's name is Scott. They're excellent people.
I took my MSP in for service at Faulkner Mazda (in Philadelphia) on Wednesday morning, bright and early at 8am. I came equipped with a three page typed list of all the things that needed to be worked on, along with printed pages of TSB info.
My dealership did EVERYTHING, without a SINGLE word of protest.
And just to show you how much work they did, let me run down the list. Full service inspection (fluids, brakes, tires, etc), checked to make sure I had the right ECU/PCM programmed, changed oil and filter, checked my turbo (found out my thermostat was damaged and replaced it), replaced some clamps and hoses for a coolant leak that were installed at a DIFFERENT dealership (Faulkner didn't think they looked good enough), installed the new bushings for the clunk (they used the correct part, too, the 156E), checked my rotors to make sure they weren't warped, repainted the rusted area on the brake rotor hubs, replaced my subwoofer and entire rear deck so the rattling would stop, replaced my alarm module, reattached my rear skirt that was starting to fall off, AND repaired the dents over my right front fender with AMAZING quality and with NO paint job!
And the total for all this? .. Just shy of $300. And that's for the dent repair and the oil change. The car drives excellently, looks fantastic, and I'm absolutely thrilled with how well they did with everything. I don't have a single complaint. I'm still stupified over how well they did with that dent on the fender. Half the lip over the wheel well was smashed in .. and now, the only thing you can see is a miniscule crease when you hold your face about four inches from the car. It's incredible.
So for anyone in the Philadelphia area that every has any problems .. Go to Faulkner. Service Manager's name is Scott. They're excellent people.
