Hello! I am new to the forum, but not new to Mazda. Currently i have a 2017 CX-5 Grand Touring and i have been having an intermittent, but often issue with the auto lamps that the dealer has no clue how to remedy. It started about 6-8 months ago when diving in inclement weather ie.. rain or snow DURING DAYLIGHT HOURS, the auto lights would come on. seems normal enough, but they would come on to high beam and would not lower when oncoming traffic was coming or when pulling up behind another vehicle. Its as though the camera doesn't see the oncoming vehicles even if they have lamps on or doesn't see the car in front of me. This occurs primarily when the auto wipers are on as well.
I brought the car to the dealer and was floored when they came back and told me that the reason the high beams came on is because the headlamp stalk was pushed forward to high beam position. In other words the tech didn't know that in order for the auto on headlamps to work the headlamp stalk has to be pushed forward. So i am at a dealership that has no clue how the options operate on their own cars.
I'm at a loss on this and the dealer has been less than helpful. I even have video of this happening almost every time it rains and the lights come on. It doesn't matter how bright it is out, the lights come on high beam. I have tried resetting to factory default. I have tried every setting in the headlamp feature menu. nothing helps. Its a 100% given that if it rains during the day this will happen.
The lights function normally and flawlessly during night time driving regardless if weather conditions
this didn't happen for the first year of ownership and never happened with my Mazda3 with same auto headlamp feature
any thoughts?
I brought the car to the dealer and was floored when they came back and told me that the reason the high beams came on is because the headlamp stalk was pushed forward to high beam position. In other words the tech didn't know that in order for the auto on headlamps to work the headlamp stalk has to be pushed forward. So i am at a dealership that has no clue how the options operate on their own cars.
I'm at a loss on this and the dealer has been less than helpful. I even have video of this happening almost every time it rains and the lights come on. It doesn't matter how bright it is out, the lights come on high beam. I have tried resetting to factory default. I have tried every setting in the headlamp feature menu. nothing helps. Its a 100% given that if it rains during the day this will happen.
The lights function normally and flawlessly during night time driving regardless if weather conditions
this didn't happen for the first year of ownership and never happened with my Mazda3 with same auto headlamp feature
any thoughts?