We are having issues with the system going to a black screen during CarPlay usage and the system being unusable until the car goes to sleep.
I'm shocked...computers w/ multiple comms, devices and networks routinely have these problems. Commercial, Industrial, makes no difference. The IT electronics in these low-budget rolling techno-marvels is/will be no different. Get used to it, or, stop demanding and paying for all of this non-sense integrated in to a transportation device... ie, a damn car.
Dealer kept it for a week troubleshooting and performing a firmware update. We left the ticket open and took if home to evaluate. Unfortunately it is doing it again.
Meh-Can-Ics....not IT/Automation professionals/engineers.
Again, truly a shocking revelation. If I had a nickel everytime a manufacturer, of anything, stated a 'firmware update' (half-azzed, poorly written, and rarely vetted software) would solve the world's problems, I'd be a millionaire and could retire. Of course,
YOU must 'test' whether or not the shot-in-the-dark 'fix' fixed anything. All gremlins are not software related nor repairable by 'updates'. Understand this and you'll begin to embrace why all of this tech in a car is an aggravating, expensive, time-consuming bad idea.
To me it seems like a thermal issue but who knows.
Entirely plausible. However, you are going to have a serious up-hill battle proving it. I had a year-long thermal issue w/ my Kizashi's Rockford-Fosgate stereo, during the second full year of ownership, with its amp located in the trunk attached to the right rear quarter panel. Volume would fluctuate randomly in the summer months, and clear up during the winter,
except during the warmer spells like we're experiencing now and when parked w/ that quarter panel baking in the sun. The dealer insisted I had the AVC (speed sensitive Auto Volume Control enabled (no it wasn't and never had been), or, that it was my imagination the volume was fluctuating. Even though I knew it was a thermal issue based upon my experiences and observations over the course of a year, the dealer didn't want to hear it. Finally had to kick it up to ASMC corporate (nicely) so the dealer would play ball...because I then had an ASMC case number to give them and they knew they would be reimbursed for the $1,200 amplifier. New amp solved the issue, but it took over a year to resolve. Not a software (firmware) issue, hardware. The new amp is still working properly after 9 years.