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Thread: 2019 Infotainment system Lockups

  1. #1
    Registered Member

    2019 CX9 Grand Touring

    Join Date
    Sep 2019
    Posts
    2

    2019 Infotainment system Lockups

    We are having issues with the system going to a black screen during CarPlay usage and the system being unusable until the car goes to sleep. Dealer kept it for a week troubleshooting and performing a firmware update. We left the ticket open and took if home to evaluate. Unfortunately it is doing it again.

    To me it seems like a thermal issue but who knows. Anyone else seeing issues?

  2. #2
    Registered Member

    2019 CX9 GT AWD

    Join Date
    Aug 2019
    Posts
    7
    Quote Originally Posted by Etnsandman View Post
    We are having issues with the system going to a black screen during CarPlay usage and the system being unusable until the car goes to sleep. Dealer kept it for a week troubleshooting and performing a firmware update. We left the ticket open and took if home to evaluate. Unfortunately it is doing it again.

    To me it seems like a thermal issue but who knows. Anyone else seeing issues?
    Have not seen it in my 2019, but I've been using Android Auto only.

  3. #3
    Registered Member

    2016 CX-9 GT

    Join Date
    Dec 2016
    Location
    NC
    Posts
    132
    No problems here using Apple CarPlay.

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