Page 3 of 5 FirstFirst 12345 LastLast
Results 31 to 45 of 66

Thread: Upset beyond belief, 3-day old 2019 Signature damaged by detailer!

  1. #31
    Banned

    16.5 CX-5 GT AWD w/Tech BRMica

    Join Date
    Oct 2015
    Location
    Dirty South
    Posts
    2,226
    Quote Originally Posted by ColoradoDriver View Post
    Agreed. Unless you bought a car that had some horrendous dealer installed scratches (first, don't buy any new car looking like that), more so than simply swirl marks which a polishing should take care of, but you really shouldn't even have that on a new car unless it went through a dealer car wash, there is no reason for detailer to be using a heavy cutting compound to the point they are burning through the paint.

    Really wash and clay would have been sufficient with a light polishing if it needed it. The fact the detailer was doing anything that burned through the paint on a brand new car screams amateur hour to me.
    Yea, lightly by HAND. Common sense I tell ya, lol!

    The Car Pro Essence Extreme would*ve worked well here if a polish was needed, once again with a microfiber pad by HAND!

    Too bad they don*t sell prepainted panels because that dumbass would be buying me a new one...

  2. #32
    Registered Member


    Join Date
    Mar 2019
    Posts
    38
    After clay barring my 16 Honda I can say all the *streaking* I always got from waxing cars went away. The wax was way easier to remove afterwards also. I agree with what*s been said about hand buff at best and clay is probably enough. Some good leads on wax so thanks all for that. The dealer washed it on my first service and after reading threads from here I won*t have them wash it again.
    2019 CX5 GT deep crystal blue mica

  3. #33
    Registered Member

    CX5 GT-R

    Join Date
    May 2015
    Location
    South-Central US
    Posts
    7,583
    Quote Originally Posted by Sterg View Post
    Thanks Unobtanium.I hear its good on the black trim too?


    I agree. I asked the dealer how long I should wait to wax mine and he said "Why wax it?" One extreme to the other,lol.



    Thanks ralf11. I may it a try. I am a big fan of Maquires, so maybe the ultimate. That's a synthetic I think.
    I tried the Ultimate. I prefer the turtle wax I linked. NuFinish gets a bad rap over on BITOG, so I never tried it. The TW has done amazing so far.

    I dont use it on black trim, but overspray.doesnt cause an issue on it.

  4. #34
    Registered Member

    2008 mx-5 GT Niseko

    Join Date
    Jul 2019
    Location
    Florida
    Posts
    13

    UPDATE: Perhaps the best ending I could hope for.

    Hey Fellas.

    Thank you all for the updates and feedback...I've not read everything yet, it's been a hell of a day. Wife as very upset (understandably) and I got my to hear her "feedback" 3 different times. Detailer was very apologetic, swears this has never happened on any car or truck he's done. We drove to Mazda dealer together and by chance, the touch up guy they use was there (once a week visit). The guy explained there was no good way to touch up the spot and he referred me to the "best place in town". I hung out at the dealer for about 45 minutes after this talking to the sales manager and got the name of the place the dealer sends bigger paint/repair jobs to and he offered to give me a rental and said they would coordinate the repair, which I was happy with, but then read the reviews for the place they use and wasn't thrilled with what I read....Decided to drive to the place the touch up guy mention and I was on my way there (rather disgusted to be honest) when it occurred to me this was going to be no less than $1K job and likely more. What also occurred to me, is the dealer has a 5 day return policy and 4 other vehicles identical to my wife's car we bought Sunday. I called the dealer and they agree to immediately to swap the vehicles!! The sale manager even apologized and said he should have thought of that sooner. We went tonight and got another brand new, still wrapped in plastic CX-5 with exactly the same options, msrp etc. We were in and out in less than 50 minutes. All the same numbers, no surprises or changes in anyway...just the new VIN nuber.

    The sales manager said he still needs to confirm with the GM of the dealership tomorow (they've never had this happen before), but suspect we will be all square because the damage is small...even if they come back and say they want another $1K, I'm fine with it and will ask the detailer to cover the cost as it would be less than a respray.

    For now, I am cautiously optimistic this all works out. We've got the new car and they have the damaged one. Once I know IF more $$ is needed (and how much), then I'll work on finding another detailer and schedule the PPF to be installed.


    Here's a pic of the burn through.


    IMG_0982.jpg
    Last edited by geek755; 07-10-2019 at 10:07 PM. Reason: typos

  5. #35
    Registered Member

    CX5 GT-R

    Join Date
    May 2015
    Location
    South-Central US
    Posts
    7,583
    Lol wut!? Why the hell was he polishing THAT so hard? Also, awesome deal!

  6. #36
    Registered Member whorne's Avatar

    Mazda CX-5 Signature

    Join Date
    Jun 2019
    Location
    Michigan
    Posts
    31
    Glad you were able to get the new car!

  7. #37
    Registered Member

    2016 CX-5 GT AWD

    Join Date
    Mar 2019
    Location
    Idyllwild, CA
    Posts
    25
    I've done quite a bit of machine polishing and am curious as to how anyone could screw-up that badly. Glad you got your situation rectified. I wonder how that car is going to look after they get it "fixed".

  8. #38
    Registered Member

    CX5 GT-R

    Join Date
    May 2015
    Location
    South-Central US
    Posts
    7,583
    Quote Originally Posted by Bluebird View Post
    I've done quite a bit of machine polishing and am curious as to how anyone could screw-up that badly. Glad you got your situation rectified. I wonder how that car is going to look after they get it "fixed".
    Agreed.

    Seriously OP, I'd appreciate you following up and letting us know!

    Also, dude...don't let that idiot near any of your cars again. He's not a pro, no matter what references claim. This is NOT the fault of Mazda's paint.

  9. #39
    Registered Member

    2018 CX-5 Sport

    Join Date
    Dec 2018
    Location
    NJ
    Posts
    443
    That was a heck of a deal! I probably would make a fuss at the detailer's and just put some red touch up paint on it and called it a day. People should buy their cars at your dealership.

  10. #40
    Resident barbarian ColoradoDriver's Avatar
    Donated: $5

    2014 CX-5 Touring AWD

    Join Date
    Apr 2013
    Location
    Denver, Colo-fornia
    Posts
    5,036
    Wow, unexpected outcome.

    Definitely don't let this detailer near your new one!
    2014 CX-5 Touring AWD 2.5L | Jet Black Mica - 83k miles
    01/2013 build | 4/20/2013 delivery

  11. #41
    Registered Member

    2014 CX-5 Touring White

    Join Date
    May 2013
    Location
    Georgia
    Posts
    231
    Quote Originally Posted by Unobtanium View Post
    Agreed.

    Seriously OP, I'd appreciate you following up and letting us know!

    Also, dude...don't let that idiot near any of your cars again. He's not a pro, no matter what references claim. This is NOT the fault of Mazda's paint.
    I agree. Looks like he used an angle grinder instead of careful finesse. Wow!

    For those that are car geeks..........
    This video impressed me in some of the things the detailer described in preparation of adding PPF.
    I am just adding this for those that might be interested in this sort of stuff. Not adding this to imply we would go to this level for a disposable daily commuter. But some good hints in this video. The most crucial part is that the detailer went to extra lengths to get the surface clean even from fillers added by Ford so that the film will adhere to the car. This is something about cars that I just love and watch continually each night.

  12. #42
    Banned

    16.5 CX-5 GT AWD w/Tech BRMica

    Join Date
    Oct 2015
    Location
    Dirty South
    Posts
    2,226
    Still confused on why you need to find a detailer before you go to the PPF installer...

    How the Hell does the installer not do his own detail work?

    Hate to say it, but I wouldn*t trust the PPF installer, either...

  13. #43
    Registered Member

    CX5 GT-R

    Join Date
    May 2015
    Location
    South-Central US
    Posts
    7,583
    Quote Originally Posted by NelsonLewis View Post
    Still confused on why you need to find a detailer before you go to the PPF installer...

    How the Hell does the installer not do his own detail work?

    Hate to say it, but I wouldn*t trust the PPF installer, either...
    My PPF installer polished my CX5 before installing PPF. Absolutely no issues. Of course, he does stuff like Ford GT's and lambos, so I expected nothing less.

  14. #44
    Banned

    16.5 CX-5 GT AWD w/Tech BRMica

    Join Date
    Oct 2015
    Location
    Dirty South
    Posts
    2,226
    Quote Originally Posted by Unobtanium View Post
    My PPF installer polished my CX5 before installing PPF. Absolutely no issues. Of course, he does stuff like Ford GT's and lambos, so I expected nothing less.
    Think you missed my point. An installer that doesn*t or can*t do his own paint correction Work is not a PPF installer I would trust or use because it*s part of the process and built into the price...

    The installer here is the official installer of BMW NA. They come from thousands of miles to get it done here (trailer a lot in, I*ve seen it)...If you get your BMW delivered at the Performance Center (everyone that buys one should take advantage of this), this is the guy that gets her looking spiffy...

  15. #45
    Resident barbarian ColoradoDriver's Avatar
    Donated: $5

    2014 CX-5 Touring AWD

    Join Date
    Apr 2013
    Location
    Denver, Colo-fornia
    Posts
    5,036
    Quote Originally Posted by Unobtanium View Post
    My PPF installer polished my CX5 before installing PPF. Absolutely no issues. Of course, he does stuff like Ford GT's and lambos, so I expected nothing less.
    Right. He polished it. Looks like this guy took a heavy cutting pad with an angle grinder LOL. Or he's especially amateur.

    Yeah I would expect a quality PPF installer to do their own polishing.
    Sigs are visible only in your first post on a page. To change your thread display preferences, click here and enable 'Always Show Signature'.

Page 3 of 5 FirstFirst 12345 LastLast

Similar Threads

  1. 2019 GT-Reserve or Signature?
    By yungwelfare in forum CX-5 Lounge
    Replies: 21
    Last Post: 07-03-2019, 01:27 PM
  2. 2019 XC40 vs 2019 CX-5 Signature
    By husker_soze in forum CX-5 Lounge
    Replies: 135
    Last Post: 01-04-2019, 11:07 AM
  3. 2017~2019 Two questions about my 2019 CX-5 Signature
    By bman5150 in forum CX-5 Lounge
    Replies: 20
    Last Post: 12-29-2018, 10:22 AM
  4. 2019: CX5 Signature vs CS-9 GT
    By Nuieve in forum CX-5 Lounge
    Replies: 14
    Last Post: 12-27-2018, 02:40 PM
  5. Picked up the 2019 CX9 Signature
    By hollandog in forum CX-9 Lounge
    Replies: 8
    Last Post: 11-25-2018, 09:21 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •