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Thread: Did you have the rocker issue recall work done? Post your experience here

  1. #31
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    2018 CX-5 Sport

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    I called for an appointment today. He asked if I got a letter in the mail and I said no, and he said that my car didn't have any recalls so I said it does, the rocker arm issue. I asked if they did any repairs for the rocker arm issue and he said a few. Then we scheduled for Monday. It is so odd that the dealership is so in the dark. I almost think they should have a person hired to scan this board to shed some light on what is going on with our Mazdas. On the bright side he said that only the master tech does the recall jobs. So it won't be a kid they just hired out of high school doing the work.

  2. #32
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    We didn't get a letter yet either. When are the recall letters going out? Anyone have an idea??

  3. #33
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    cx5 gt +pp 2018

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    last half of August.

  4. #34
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    2018 CX-5 GT Silver / 2003 MX-5 SE JRSC

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    I went on the Mazda web site, put in my VIN and this is what came up

    YOUR 2018 CX-5 HAS 1 SAFETY RECALL(S).
    VIN: jm3kfadm2jxxxxxxx | UPDATE: Aug 07, 2019
    Recall/SSP & Date 3719F | Jun 27, 2019
    NHTSA #19V-497
    Status Incomplete; Remedy not yet available

    Details
    Recall: ROCKER ARM CONCERN

    Safety Risk:
    In the worst case, engine damage may occur, resulting in engine stall while driving without ability to be restarted, which may increase the risk of a crash.
    Repair:
    A Mazda dealer will reprogram the PCM with improved hydraulic valve adjustment control software, so that it may operate properly when transitioning from cylinder deactivation to full cylinder activation modes while driving.
    2018 Mazda CX-5 Grand Touring Stock
    2003 Mazda MX-5 SE Supercharged JRSC MP62 with several functional modifications

  5. #35
    Registered Member gdluke's Avatar

    2018 Mazda CX-5

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    Quote Originally Posted by CharlestonMX5 View Post
    I went on the Mazda web site, put in my VIN and this is what came up

    YOUR 2018 CX-5 HAS 1 SAFETY RECALL(S).
    VIN: jm3kfadm2jxxxxxxx | UPDATE: Aug 07, 2019
    Recall/SSP & Date 3719F | Jun 27, 2019
    NHTSA #19V-497
    Status Incomplete; Remedy not yet available

    Details
    Recall: ROCKER ARM CONCERN

    Safety Risk:
    In the worst case, engine damage may occur, resulting in engine stall while driving without ability to be restarted, which may increase the risk of a crash.
    Repair:
    A Mazda dealer will reprogram the PCM with improved hydraulic valve adjustment control software, so that it may operate properly when transitioning from cylinder deactivation to full cylinder activation modes while driving.
    I told my local dealer about the recall. They said "it says the recall is in an incomplete status with a remedy that's not yet available". I'm over here thinking, well then what the heck is the software update for??
    -Long story short they claim that they can't setup an appointment until I get the letter. Like the letter somehow makes the need for a recall an available remedy.

  6. #36
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    2018 CX-5 GT Silver / 2003 MX-5 SE JRSC

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    Quote Originally Posted by gdluke View Post
    I told my local dealer about the recall. They said "it says the recall is in an incomplete status with a remedy that's not yet available". I'm over here thinking, well then what the heck is the software update for??
    -Long story short they claim that they can't setup an appointment until I get the letter. Like the letter somehow makes the need for a recall an available remedy.
    If you do what I did, print it out, then call Mazda USA I bet they can change the dealers opinion
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  7. #37
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    2019 CX-5 GT AWD, eternal blue

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    Quote Originally Posted by gdluke View Post
    I told my local dealer about the recall. They said "it says the recall is in an incomplete status with a remedy that's not yet available". I'm over here thinking, well then what the heck is the software update for??
    -Long story short they claim that they can't setup an appointment until I get the letter. Like the letter somehow makes the need for a recall an available remedy.
    I think there are only 2 dealers in Sacramento, Maita and Elk Grove. I had the recall done back in July at Maita Mazda. I just called and asked for an appointment to do the recall - no problem!

  8. #38
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    2019 Cx-5 sport

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    couple of things I've noticed since getting the cd update .....
    my mgp has dropped .5mpg and on cold starts it cold idles
    for 20 seconds before it starts dropping to normal idle......

    also they didn't put a sticker saying it was completed, though
    it is..

  9. #39
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    2018 CX-5 Sport

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    Quote Originally Posted by gdluke View Post
    I told my local dealer about the recall. They said "it says the recall is in an incomplete status with a remedy that's not yet available". I'm over here thinking, well then what the heck is the software update for??
    -Long story short they claim that they can't setup an appointment until I get the letter. Like the letter somehow makes the need for a recall an available remedy.
    It's weird, huh? I initially called in July and they said that they didn't have the parts and they would call me when I could schedule an appointment. I let a few weeks go by and then called them back on Wednesday. And you can see what they told me on Wednesday. I am going in tomorrow and will post my experience.
    Last edited by MyFirstMazda; 08-11-2019 at 07:12 PM.

  10. #40
    Severely Disappointed

    2018 CX-5 Touring AWD

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    Quote Originally Posted by MyFirstMazda View Post
    If you had the recall work done for the rocker arm concern, post your experience here. I think it will benefit others to hear about your experience with getting the recall work done, for example how long it took. If you notice anything different about your car after the work, for example if your MPG changed or you hear any new noises, put that in your post too. I haven't had the work done yet because my dealer is still waiting for the part used to do the reprogramming.
    We leased a 2018 CX-5 Touring AWD for our son in April of 2018. All good until beginning of July when this issue came about but before we were informed of any software fixes. The result; rocker arm in the #4 cylinder fell off as diagnosed by Balise Mazda in western MA. They had the car nearly 4 weeks and replaced the engine at Mazda's direction. Within days the transmission started acting up. My son came home Friday from MA and we are dropping the car tomorrow morning at the dealership that leased it to us. I experienced the issues personally this afternoon. Car won't go into gear at times, either R or D. Sport mode has no effect on trying. Error messages for the transmission and just about every other system. Check engine light has been on for a couple of weeks now. After sitting in the car with the engine running and in D and playing with the throttle, it finally caught and jerked forward. Error messages everywhere. Feels like no first gear and maybe no second gear as starting from a stand still takes forever. Hopefully it will run enough tomorrow to make the 12 mile drive to the dealership! Very disappointed with Mazda. I've had way too many new cars in my lifetime, American made, Japanese, and German. First and last Mazda for us. Wish it weren't leased so we could get rid of it!

  11. #41
    Structural Member shadonoz's Avatar
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    Quote Originally Posted by nymonymgr View Post
    We leased a 2018 CX-5 Touring AWD for our son in April of 2018. All good until beginning of July when this issue came about but before we were informed of any software fixes. The result; rocker arm in the #4 cylinder fell off as diagnosed by Balise Mazda in western MA. They had the car nearly 4 weeks and replaced the engine at Mazda's direction. Within days the transmission started acting up. My son came home Friday from MA and we are dropping the car tomorrow morning at the dealership that leased it to us. I experienced the issues personally this afternoon. Car won't go into gear at times, either R or D. Sport mode has no effect on trying. Error messages for the transmission and just about every other system. Check engine light has been on for a couple of weeks now. After sitting in the car with the engine running and in D and playing with the throttle, it finally caught and jerked forward. Error messages everywhere. Feels like no first gear and maybe no second gear as starting from a stand still takes forever. Hopefully it will run enough tomorrow to make the 12 mile drive to the dealership! Very disappointed with Mazda. I've had way too many new cars in my lifetime, American made, Japanese, and German. First and last Mazda for us. Wish it weren't leased so we could get rid of it!
    Excluding wrecks, that is that worst story I've read since I've been following the CX-5.

    Hopefully just a loose connector.

    Thanks for documenting your engine replacement.

  12. #42
    Severely Disappointed

    2018 CX-5 Touring AWD

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    Quote Originally Posted by shadonoz View Post
    Excluding wrecks, that is that worst story I've read since I've been following the CX-5.

    Hopefully just a loose connector.

    Thanks for documenting your engine replacement.
    I'll update once we know what's wrong. I don't think it's mechanical. Guessing something wasn't synchronized properly when they installed the fresh motor. Stay tuned!

  13. #43
    Registered Member yrwei52's Avatar
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    Arrow Did you have the rocker issue recall work done? Post your experience here

    Quote Originally Posted by nymonymgr View Post
    We leased a 2018 CX-5 Touring AWD for our son in April of 2018. All good until beginning of July when this issue came about but before we were informed of any software fixes. The result; rocker arm in the #4 cylinder fell off as diagnosed by Balise Mazda in western MA. They had the car nearly 4 weeks and replaced the engine at Mazda's direction. Within days the transmission started acting up. My son came home Friday from MA and we are dropping the car tomorrow morning at the dealership that leased it to us. I experienced the issues personally this afternoon. Car won't go into gear at times, either R or D. Sport mode has no effect on trying. Error messages for the transmission and just about every other system. Check engine light has been on for a couple of weeks now. After sitting in the car with the engine running and in D and playing with the throttle, it finally caught and jerked forward. Error messages everywhere. Feels like no first gear and maybe no second gear as starting from a stand still takes forever. Hopefully it will run enough tomorrow to make the 12 mile drive to the dealership! Very disappointed with Mazda. I've had way too many new cars in my lifetime, American made, Japanese, and German. First and last Mazda for us. Wish it weren't leased so we could get rid of it!
    Thanks for reporting your experience with fallen rocker arm here.

    Can't blame you that your CX-5 would be your last Mazda due to this bad experience on your first Mazda. Mazda simply dropped the ball on this cylinder deactivation fiasco. Whoever made this decision to implement cylinder deactivation on 2.5L should resign his position from Mazda.

    On your transmission issue IMO it seems you have low ATF level which may cause all of symptoms you have. Please do report us back what is the problem on your transmission.

  14. #44
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    2018 CX-5 Sport

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    Just got back from the dealership. I was checked in at 9:10a and all done at 10:22a. I didn't get a sticker and the od was not reset. No noticeable difference in MPG or sounds or drive behavior, I got 31mpg coming home based on the drive trip monitor. I asked the check in person if I could have the before and after software number and he said "Do you think it's Windows OS? Don't worry the work will be done" And I said people on the Mazda forum said they would like that info and he said "For a new car never go on forums, most of the people on forums don't even drive a car" haha. I just "Yeah they just give opinions", to be non combative. Little does he know that the forum members are the ones who made Mazda Co realize there was a rocker arm problem in the first place.

  15. #45
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by MyFirstMazda View Post
    Just got back from the dealership. I was checked in at 9:10a and all done at 10:22a. I didn't get a sticker and the od was not reset. No noticeable difference in MPG or sounds or drive behavior, I got 31mpg coming home based on the drive trip monitor. I asked the check in person if I could have the before and after software number and he said "Do you think it's Windows OS? Don't worry the work will be done" And I said people on the Mazda forum said they would like that info and he said "For a new car never go on forums, most of the people on forums don't even drive a car" haha. I just "Yeah they just give opinions", to be non combative. Little does he know that the forum members are the ones who made Mazda Co realize there was a rocker arm problem in the first place.
    The check-in attendant sounds like an ass with that Windows OS comment.

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