Mazda 5 08 hood latch not working

My hood won't open. I've pulled the latch release in the car, and it feels like it's disengaged, but the hood didn't pop up for me to stick my hand in and move the lever to open the hood.

If I pull the latch release in the car again, it has almost no tension, it is still spring loaded and pops back into place, and pulling it now, it feels like the latch release was already pulled.

I cannot see the latch release mechanism from the front of the car... I'm looking in the grille and don't see anything.

Any suggestions?

Thanks!!!
 
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