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Thread: Can't Install Mazda Toolbox

  1. #1
    Registered Member Tomel51's Avatar

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    Can't Install Mazda Toolbox

    Have Windows 10, fully updated. Cannot install Mazda Toolbox. Keep getting the following error message attached. Any suggestions as to what's going on. I am trying to install signed in as Administrator.
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  2. #2
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    some protection feature of Win10 probably.
    see to disable it. google.

  3. #3
    Registered Member Tomel51's Avatar

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    That would make sense but I've had a lot of experience with Windows and have checked everything I know to check (security / event logs, antivirus, antimalware, etc., etc. I have been unable to find anything that indicates the mazda install program is being or has been blocked. Also, I don't have any unusual apps or settings - pretty plain vanilla. Strange that I can't find anybody with a similar problem. I hesitate removing all protections until I understand why this is occurring.

  4. #4
    Underutilized Member shadonoz's Avatar
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    I just tried to start my old version, it reported a new version available, I downloaded it and got the same message that you did.
    I suspect something is wrong with the app's certificate, and it won't install until that's fixed by Mazda or their software subcontractor. Don't bother fighting with it.
    Now the old version won't load either.
    No great loss IIR. The only time I looked at it was when I installed it.

  5. #5
    Registered Member Tomel51's Avatar

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    Thanks. Glad to know it's not just me that's having the problem. I had the previous version installed also and, same as you, problem occurred when I tried to update.

  6. #6
    Registered Member 7eregrine's Avatar

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    Just tried it, too. Same error. Even "Right click > Run as Admin" didn't work. It didn't even prompt for credentials as I am at work and actually have an admin account.
    It's broke.

    Let them know:
    http://infotainment.mazdahandsfree.c...language=en-US
    Last edited by 7eregrine; 03-15-2019 at 04:14 PM.

  7. #7
    Registered Member 7eregrine's Avatar

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    Thank you for contacting Mazda Hands-free email Support.

    We understand from your email that the*Mazda Toolbox software is broken. We understand the importance of the issue.

    It's a known issue and our navigation team is working on it*and this would be fixed in a couple of weeks.
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  8. #8
    Resident barbarian ColoradoDriver's Avatar
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    99 little bugs in the code
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  9. #9
    Registered Member Tomel51's Avatar

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    An update. The person I contacted has determined that it's my problem and that I am apparently trying to install the update without using Administrative rights! This despite the fact I told them that I am installing the software as an administrator with full administrative rights and despite the fact I told them others are having the same problem. I even included a link and suggested they look at this thread (which they obviously have failed to do). Apparently, they don't read the emails I sent or don't believe I know what I'm talking about.

  10. #10
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    How strange. I've clicked on Mazda Toolbox and it just opened without any update prompts. Not that it should make any difference, I'm in the UK. My version is 4.4.2002117008.
    The internet is a huge dumpster, you have to search hard to find the gold nuggets

  11. #11
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    I had the exact same problem over the weekend with a fully updated Windows 10 computer where my user rights are Administrator. Found a solution that worked: run the Command Prompt (CMD) with Run as Administrator privileges (right click to see those options), and then navigate in the CMD to the Toolbox setup executable and run it there. Installed perfectly after that point. I suspect there's something going on with the security certificate in the latest Toolbox setup files where Win 10 sees it as a threat, but no actual security issue.

  12. #12
    Registered Member Tomel51's Avatar

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    Following is an excerpt from an email I received from Mazda.

    ". . . received a response from our IT department, and it appears to be a certificate issue, so it is recommended you delete the Mazda Toolbox, and download it again after March 21st."

    Will wait until the 22nd and try again. If it doesn't work at that time, will take approach suggested using Command Prompt.

  13. #13
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    Quote Originally Posted by Tomel51 View Post

    ". . . received a response from our IT department, and it appears to be a certificate issue, so it is recommended you delete the Mazda Toolbox, and download it again after March 21st."
    Glad they admitted it. Let us know if the assumed corrected version after today fixes the install issue for you. Technically, it is just sloppy work, but shouldn't really be an actual security problem when software is coming from a reputable source (whatever THAT might mean these days)....

  14. #14
    Registered Member Tomel51's Avatar

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    It's now 3/22 . . . I just downloaded from the following web site and tried to install:

    https://mazda.naviextras.com/shop/portal/downloads

    Same error message. Is there another download site I should be using? Or have they simply still not fixed the problem?

  15. #15
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    Since that's the official site, I'd assume they didn't update it yet in spite of what they told you. If critical timewise to update, you could go ahead and use the method I found that works. Otherwise, it will just be a waiting & testing game, unfortunately. If it helps ease your mind at all, I scanned the executable file before installing with my Norton Virus scan and it found no issues, and I also used it after install to update my maps on the SD car and that also worked without a hitch.

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